Start-Up of You Book Review, Part 4: A Note to the Critics

The Start-up of You Book CoverNote: This is the third post in a series reviewing The Start-Up of You: Adapt to the Future, Invest in Yourself, and Transform Your Career by Reid Hoffman and Ben Casnocha

Post #1 introduces why the principles and values shared in The Start-Up of You are important in today's ambiguous and uncertain economy.

Post #2 dives deep into my five (5) favorite career management and leadership principles shared in the book.

Post #3 highlights five (5) very smart people I've met throught The Start-Up of You LinkedIn Discussion Group.

I'm concluding this series with my perspectives on the common criticisms of the book:

* The book is a 270+ page LinkedIn advertisement

* Too many success stories about Silicon Valley technology entrepreneurs (versus examples from other professions)

* Really! Another Sheryl Sandberg Success Story 

The Start-Up of You Reveals How To Use LinkedIn for Personal Competitive Advantage

A Far Different Value Proposition Than an Advertisement.  Wade Roush published this review in Xconomy, LinkedIn: The Missing Manual Worth Reading.  He describes The Start-Up of You as:


"a guide to the mindset you need to adopt if you want to make successful use of LinkedIn."

That's a Fair Statement.  The Start-Up of You bridges the gap for customizing and optimizing your LinkedIn usage beyond copying/pasting your resume into the profile template.  

A 100% complete LinkedIn Profile is the bare bones minimum for competing in today's job market. 

On The Start-Up of You website, Hoffman and Casnocha provide free content on advanced tips for using LinkedIn.  Here are a few of these helpful suggestions:

  • Adding descriptive tags to your connections so it's easier to identify people with specific expertise
  • Benchmarking your personal skills by reviewing the profiles of your connections at other companies
  • Studying LinkedIn Company Pages to understand the skills of their new hires

LinkedIn Novices Versus Power Users.  Deep Nishar, LinkedIn's Senior Vice President of Product, described the difference between LinkedIn's Novice Users and Power Users in a December 2011 Fast Company article:


"The novice users of LinkedIn use it to find a job. The power users of LinkedIn use it to manage their careers."

Here are a few ways to differentiate your LinkedIn profile or manage your career using key features:

12 Examples of Non-Technology, Non-Silicon Valley Success Stories From The Start-Up of You

Each of these examples provides several pages or a few sentences to explain a key principle.  Either way, they demonstrate how the book's principles extend beyond Silicon Valley and the technology industry.

  1. James R. Gaines (Chapter 3: When to Pivot – To Pursue Upside or Avoid Downside)
  2. Mary Sue Milliken (Chapter 4: Professional Allies)
  3. Susan Feniger (Chapter 4: Professional Allies)
  4. Benjamin Franklin (Chapter 5: Connect to Human Networks – Groups and Associations of People)
  5. Paul Harris (Chapter 5: Connect to Human Networks – Groups and Associations of People)
  6. "Iris Wong" (Chapter 7: How to Pull Intelligence From Your Network)
  7. Eric Barker (Chapter 5: Do The Hustle – Be Resilient: When the Naysayers are Loud Turn Up the Music)
  8. Joi Ito (Chapter 2: Your Assets)
  9. Howard Schultz (Chapter 2: The Market Realities)
  10. Tony Blair (Chapter 3: Adaptive Careers, Adaptive Start-Ups)
  11. Ron Howard and Brian Grazer (Chapter 4: Professional Allies)
  12. George Clooney (Chapter 5: Introductory Section of Pursue Breakout Opportunities)

There's No Such Thing As Too Much Sheryl Sandberg

I'm The Father of Two Daughters.  And, I think Sheryl Sandberg's a tremendous role model for young women.  She's an influential Silicon Valley power player and important business leader.  I love her personal mission to convince more women to pursue technology careers, target the C-Suite, and adopt the attitude to:

  1. Sit at The Table (e.g., the Executive Table)
  2. Make Your Partner a Real Partner 
  3. Don't Leave Before You Leave (e.g., starting a family doesn't equal ending your professional career)



 

What Father Wouldn't Want His Daughter(s) To Professionally Succeed?  I admire how Sandberg "picked herself" to bring more attention to advancing women in business leadership. That takes guts because she's received criticism for taking on this role (see articles below).  

But, she sticks with it.  And, I crave to see more.  Here's more inspiration about the brains, resourcefulness, and chutzpah of Sheryl Sandberg:

* (Money.CNN.com) Facebook COO: Men Run The World – Sheryl Sandberg's May 2011 Barnard Commencement Speech


 


* (New Yorker Article by Ken Auletta) A Woman's Place: Can Sheryl Sandberg Upend Silicon Valley's Male -Dominated Culture

* (Bloomberg BusinessWeek) Why Facebook Needs Sheryl Sandberg

Closing Thoughts

This concludes my blog post series on why The Start-Up of You is an important book in career management and leadership.

Buy This Book.  Don't miss out on a great personal and professional opportunity.  

The global economy will continue to challenge and influence our respective professional prospects and choices for several years.  

And, the timely advice to invest in yourself, invest in your network, and invest in society couldn't come at a better time.

 

Tony Faustino is a marketing and corporate strategist.  He writes about how The Internet reinvents marketing strategy for organizations and individuals in his marketing strategy blog, Social Media ReInvention.  Follow his tweets @tonyfaustino or circle him on Google+.   

 

Your Turn

Please let me know if you agree or disagree with my thoughts in the comments. I would love to hear from you. I’m here to read, listen, and learn from YOUR PERSPECTIVE.   Comments are open. So let’er rip!

 

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Start-Up of You Book Review, Part 2: Five Game Changers in Career Competitive Advantage

The Start-up of You Book CoverNote: This is the second post in a series reviewing The Start-Up of You: Adapt to the Future, Invest in Yourself, and Transform Your Career by Reid Hoffman and Ben Casnocha

Post #1 introduces why the principles and values shared in The Start-Up of You are important in today's ambiguous and uncertain economy.

I'm a HUGE FAN of the career management concepts shared in this book. Its teachings and lessons will influence and impact my professional and career management choices forever.  

I read / studied The Start-Up of You from cover-to-cover.  If I could do it again, I would prioritize reading these five (5) chapters and their related concepts first (in the following suggested order):

* Chapter 6: Take Intelligent Risks — The Volatility Paradox: Small Fires Prevent the Big Burn

* Chapter 7: Who You Know is What You Know — Synthesize Information Into Actionable Intelligence

* Chapter 1: All Humans Are Entrepreneurs — The Start-Up of You Mindset: Permanent Beta

* Chapter 5: Pursue Breakout Opportunities — Court Serendipity and Good Randomness

* Chapter 3: Plan To Adapt — Maintain an Identity Separate from Specific Employers

Reid and Ben provide great insights throughout the book.  Here's a beautiful visual from Ogilvy Notes of all of the valuable lessons from The Start-Up of You: 

Start-Up of You Visual Notes

You Might Want To Grab Some Coffee.  The following chapters and their verbatim quotes are the concepts I found most inspiring.  Sometimes, I provide only the quotes because the words alone inspired me.  In other sections, I include my point-of-view.  

Buy and Read This Book.  Most of all, I hope sharing these five (5) game changer concepts from the book will motivate you to buy and read it.

If you're still here, I suggest grabbing that cup of coffee (or maybe two).  

 
1. Chapter 6: Take Intelligent Risks

Read This Chapter First.  Beginning with Chapter 6 is the only thing I would have done differently.  I suggest starting with the section of the book titled, The Volatility Paradox: Small Fires Prevent the Big Burn.  

These passages represent my "eureka moment."


"Without frequent, contained risk taking, you are setting yourself up for a major dislocation at some point in the future.  Inoculating yourself to big risks is like inoculating yourself to big risks is like inoculating yourself against the flu virus.  By injecting a small bit of flu into your body in the form of a vaccination, you make a big flu outbreak survivable.  By introducing regular volatility into your career, you make surprise survivable.  You gain the ability to absorb shocks gracefully."
"Opportunity and risk are two sides of the same coin, after all:  join and create groups, be in motion, take on side projects, hustle.  In a phrase, say 'yes' more."
"Pretending you can avoid risk causes you to miss opportunities that can change your life.  It also lulls you into a dangerously fragile life pattern, leaving you exposed to a huge blow-up in the future."
"When you're resilient, you can play for big opportunities with less worry about the possible consequences of unanticipated hiccups.  For the start-up of you, the only long-term answer to risk is resilience."
"Remember: If you don't find risk, risk will find you."

Companies and Individuals Who Don't Take Intelligent Risks Marginalize Themselves Over Time.  Here's a video of Reid discussing the importance of intelligent risk taking:



 

 

Previously, I Said "No" More.  I said no to additional career-related opportunities because of the additional time commitments.  I'm not talking about the "traditional" internal company, career-related opportunities (i.e., accepting high profile internal projects to increase exposure to senior management, etc.).

I'm referring to externally focused opportunities beyond the significant time already devoted to this personal blog.  These opportunities will consume additional time next to an already consuming and stressful full-time job and family duties.

Focus On The Upside.  But, Chapter 6 convinced me to start focusing on the upside. These are investments in my "soft assets" (i.e., cultivating new contacts, learning new skills, expanding the reach of my network intelligence, acquiring actionable knowledge).  Dwelling on the potential downside is counter-productive (e.g., the time demands).

A Counter-Intuitive Approach.  For someone in their mid-forties balancing demands of a young family and a full-time job involving travel, "taking on more" seems counter-intuitive.  But, The Start-Up of You makes the case for constant investment in activities building our "soft assets."   

Investing in yourself requires significant time and commitment.  Plus, it's especially important to make those investments while gainfully employed.

Safe is Risky.  Seth Godin says it best and simply from his classic book, Purple Cow


(page 30) "My goal in Purple Cow is to make it clear that it's safer to be risky–to fortify your desire to do truly amazing things."
(page 64) "Safe is risky."

 

 

2. Chapter 7: Who You Know Is What You Know

Synthesize Information Into Actionable Intelligence.  It's not enough to have great connections with a diverse set of skills, industries, and professions.  Your network must inform your decision making with excellent data.  But, "what do I do next with that data" is a determining factor in driving your success:

Here are my favorite book passages describing the importance of synthesizing information or "connecting the dots:"


"So far we've talked about the first step — pulling information from multiple people from multiple people in your network. Once you have gathered information, the next step is to analze the validity, helpfulness, and relevance of what each person has said.  Remember, that everyone has biases — even your parents or best friend.  It's not that they are trying to manipulate you.  It's just the nature of being a human with personal experiences and self-interests.  Bias can be obvious or nonobvious."
"As you pull information and advice from various sources, think about how the person's personal goals, ambitions, and experience might have colored their position.  Bias is not reason to dismiss information or advice altogether; just account for it in your analysis."
"Synthesis is the important final step.  If you don't step back and take in the big picture of all you've learned, it will feel like you're worming your way through a cocktail party hearing bits and pieces of several different conversations but not able to make out anything of substance."
"Synthesizing what you learn involves reconciling contradictory advice and information (which is inevitable if you're pulling multiple streams from diverse people), ignoring information you believe is completely off base, and weighing each person's information differently.  This is a complex cognitive process."
"For now, we'll just say that when it comes to intelligence, good synthesis is what makes the whole worth more than the sum of the parts."
"Network intelligence is the advanced game: if you do it well, it'll give you a competitive edge."
"IWe means your network can help you decide on a direction and then help you move quickly, but only YOU can drive the process forward."

Connect the Dots, Commit to a Personal Strategy, and Have the Courage to Ship: Connect. Commit.  Ship.  Any action answers "what do I do next."  That's why I altered the final quote to emphasize YOU.  

 As Seth Godin would say, Poke the Box:

  • Don't listen to your lizard brain (e.g., don't give into the fear of failure)
  • Start something (e.g., commit to your decision)
  • Pick yourself (e.g., be the initiator)
  • Ship (e.g., get it out the door, finish)



 

3. Chapter 1: All Humans Are Entrepreneurs

The Start-Up of You Mind-set: Permanent Beta.  Permanent beta is a lifelong commitment to continuous personal growth.  This concept is analogous to how technology companies keep iterating and testing software after the official launch so the software can be continuously improved.

Our careers are much the same way:

"For entrepreneurs, finished is an F-word.  They know that great companies are always evolving."
"Finished ought to be an F-word for all of us.  We are all works in progress.  Each day presents an opportunity to learn more, do more, be more, grow more in our lives and careers.  
"Keeping your career in permanent beta forces you to acknowledge that you have bugs, that there's new development to do on yourself, that you will need to adapt and evolve."
"But, it's still a mind-set brimming with optimism because it celebrates the fact that you have the power to improve yourself and, as important, improve the world around you."


Reid Describes Permanent Beta and Learning To Improve Every Month.  
In the first video, he explains the concept of permanent beta.  In the second video, he talks about when he interviews people.  During those interviews, he wants to understand how people grow their capabilities on a monthly basis.



 



 

4. Chapter 5: Pursue Breakout Opportunities

Court Serendipity and Good Randomness.  What I enjoy most about this concept is "proactively making our own luck."  And, the best way to achieve serendipity (e.g., accidental good fortune) is to be doing something.  You have to be in motion.


"Serendipity involves being alert to potential opportunity and acting on it."
"You won't encounter accidental good fortune–you won't stumble upon opportunities that rocket career forward–if you're lying in bed.  When you do something, you stir the pot and introduce the possibility that random ideas, people, and places will collide and form new combinations and opportunities." 
"By being in motion, you are spinning a web as wide and tall as possible in order to catch any interesting opportunities that come your way."
"As entrepreneur Bo Peabody says, "The best way to ensure that lucky things happen is to make sure a lot of things happen."  Make things happen, and in the long run, you'll design your own serendipity, and make your own opportunities."


You Have to Be Playing in the Game.  You can't make your own luck or court serendipity and good randomness while sitting on the couch watching tv.  Here's a short video with Reid talking about how sitting on the sidelines means missing out on breakout opportunities:



 

5. Chapter 3: Plan to Adapt

Maintain an Identity Separate from Specific Employers.  This book section focuses on personal branding.  Here are some important direct quotes:


"Establish an identity independent of your employer, city, and industry.  For example, make the headline of your LinkedIn profile not a specific job title (e.g., "VP of Marketing at Company X") but personal-brand or asset-focused (e.g., "Entrepreneur. Product Strategist. Investor.")"
"Start a personal blog and begin developing a public reputation and public portfolio of work that's not tied to your employer.  This way you'll have a professional identity that you can carry with you as you shift jobs."
"You own yourself.  It's the start-up of you."

 
Your Personal Blog = Your Personal Competitive Advantage.  A personal blog and other self-published content give you a differentiating competitive advantage by:

1. Showing how you think
2. Demonstrating your individual creativity
3. Making it easy for a potential employer / great connection to find you (e.g., SEO benefits)
4. Giving you practice in an important and portable business skill set — writing
5. Proving you're technology and Internet savvy 
6. Informing people first-hand how you're driven to learn new skills

Seth Godin and Tom Peters Says A Personal Blog Matters.   In this video, they both discuss how a personal blog is the best personal marketing tool.  



 

 

And, Remember The Brand of You is Just One Part of the Start-Up of You.  Here's Reid Hoffman's take on personal branding.  Pay close attention to his point that a brand must be backed by substance if you want it to be relevant.


 


Closing Thoughts

What Were Your Favorite Concepts From The Start-Up of You?  Have you read this important book?  Take time to invest in yourself by reading it.  

Reading The Start-Up of You will make a significant difference in your life.  It's already changed mine.

And, it will have a lasting personal impact and influence for many future years.

 

Tony Faustino is a marketing and corporate strategist.  He writes about how The Internet reinvents marketing strategy for organizations and individuals in his marketing strategy blog, Social Media ReInvention.  Follow his tweets @tonyfaustino or circle him on Google+.   

 

Your Turn

Please let me know if you agree or disagree with my thoughts in the comments. I would love to hear from you. I’m here to read, listen, and learn from YOUR PERSPECTIVE.   Comments are open. So let’er rip!

 

If You Enjoyed This Post, Please Share It and Subscribe to My Blog

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The Start-Up of You, Part 1: Invest in Yourself, Invest in Your Network, AND Invest in Society

The Start-up of You Book CoverI finished reading The Start-Up of You: Adapt to the Future, Invest in Yourself, and Transform Your Career by Reid Hoffman and Ben Casnocha last weekend.  

It's a special book that will have a lasting influence on how I manage and approach my professional career AND personal choices FOREVER. 

You Were Born an Entrepreneur.  This is the book's stated mantra and working hypothesis.  But, the book seeks to fulfill a higher mission (more on that later).

I think I've been relatively savvy in managing my professional career.  But, the book identified multple gaps in my approach I must address NOW.  

The book does reinforce and validates the activities driving my personal reinvention process (which started around three years ago):

1. Immersing myself in all things relevant to digital and social media

2. Participating actively and building relationships via digital and social technologies

3. Starting, writing, and sticking with this personal blog 

4. Re-discovering a love for reading and building knowledge

5. Remembering how "giving is better than receiving"

And, the book points out the importance of constantly iterating and improving ourselves by being in "permanent beta" (e.g., adopting a continuous innovation attitude to adapt to a dynamicly changing workplace).

An Inspiring Message of Opportunity in Today's Ambiguous and Uncertain Economy

Invest In Yourself, Invest in Your Network, and Invest in Society.  There are many important Start-Up of You concepts which I'll share in this post.  In my next post, I will explore in greater detail specific ideas from the book.  

This book is special because it delivers more than pragmatic career management advice.  

"What that something special is" can be found in these inspiring direct quotes from the book's Conclusion:


"For Ben and me, this book is one our gifts back to society.  We think the tools in this book can improve both your life and society.  Sometimes giving back can be simply spreading ideas that matter."
"Invest in yourself, invest in your network, and invest in society.  When you invest in all three, you have the best shot at reaching your highest professional potential.  As important, you also have the best shot at changing the world."

Critics Say Those Statements are Presumptuous, Arrogant, and Idealistic  

A Quick Note To Critics of The Start-Up of You.  The book's critics believe that.  In addition, they dismiss this book as nothing more than "mass-targeted content supplying fluff we've all heard before."  Or, "it's nothing more than a 250+ page LinkedIn advertisement."

Those critics are flat-out wrong.  

The book's mission, principles, and message to "invest in all three" are timely and important.

Timing Is Everything.  Or paraphrasing Reid and Ben: "there's a way to court serendipity and good randomness."  When I read the following articles from reputable and credible sources, it strengthens my resolve that The Start-Up of You's principles and values matter:
 

A Four-Post Blog Series on The Start-Up of You Book and The LinkedIn Start-Up of You Community

This book's mission, pragmatic career management content, and thriving LinkedIn community are why I've decided to publish this review as a multiple-post series.  This book and its growing movement are that important.  

Here are the working themes: 

  1. Part 1, Invest in Yourself, Invest in Your Network, AND Invest in Society
  2. Part 2, Five Game Changers in Career Competitive Advantage
  3. Part 3, Theme: The Start-Up of You LinkedIn Community (The People and Ideas They Share)
  4. Part 4, My Response to Critics of The Start-Up of You

 

Want To Start Learning About The Book's Principles and Begin Participating in The Community NOW?

The Book's Executive Summary.  This link allows you to download a free Executive Summary PDF of The Start-Up of You.   If you have difficulty receiving it, please notify me in the comments.  I'll email you the PDF.

Also, here are some cool visual book notes by Sacha Chua:

Start-Up of You Visual Book Notes
 
The LinkedIn Start-Up of You LinkedIn Community.  This is a SPECIAL LinkedIn Group.  What differentiates it?

* People Genuinely Do and Want to Help Each Other.  This group epitomizes how "giving is better than receiving."

No Blog Pimping. This unwritten code is enforced by the group and its managers. How? Those who've tried posting links to their posts without giving something to the group INSTANTLY LOSE CREDIBLITY.  Their submitted discussion posts are ignored and buried in the stream.  

Start-Up of You Community Members are smart and discerning.  They know and identify self-serving BS quickly.

* The Group Practices the IWe (I to the We) Principle (direct quotes): 

"The nuanced version of the story of success is that both the individual and team matter.  "I" vs. "We" is a false choice.  It's both.  Your career success depends on both your individual capabilities and your network's ability to magnify them."
"Think of it as IWe.  An individual's power is raised exponentially with the help of a team (a network).  But just as zero to the one hundredth power is still zero, there's no team without the individual."
"This book is titled The Start-Up of You.  Really, the "you" is at once singular and plural."

 

Closing Thoughts

Thank you for reading this far!  I hope you'll stick with me for a little longer …

Have You Read The Start-Up of You?  What did you think of it?  How will this book influence your career management approach?  Please let me know with your comments.  

I'd love to hear from you.

 

Tony Faustino writes about how the Internet is reinventing marketing strategy for companies and individuals.  He tweets at @tonyfaustino

 

Your Turn

Please let me know if you agree or disagree with my thoughts in the comments. I would love to hear from you. I’m here to read, listen, and learn from YOUR PERSPECTIVE.   Comments are open. So let’er rip!

 

If You Enjoyed This Post, Please Share It and Subscribe to My Blog

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HubSpot 2012 State of Inbound Marketing: 7 Reasons Blogs ROCK!

HubSpot Logo

Every year, HubSpot publishes and conducts my two (2) favorite deliverables:

  • HubSpot's 2012 State of Inbound Marketing Report AND
  • HubSpot's 2012 State of Inbound Marketing Webinar

Here are the report and the webinar slides from HubSpot's Inbound Marketing Channel on Slideshare:

 

 

A HUGE shout-out and thank you to HubSpot Team Members Mike Volpe, Melissa Miller, and Maggie Georgieva, for a phenemonal webinar presentation last week!

Last year, I published a post on  lessons I learned from HubSpot's 2011 State of Inbound Marketing Report.  It became one of Social Media ReInvention Blog's most popular 2011 posts.

Blogs Are Not Dead.  Long Live Blogs!  Every year, we hear about blogging's continuing and expected demise in the social media universe.  But, HubSpot's 2011 and 2012 research say otherwise.

Here's a direct quote and Key Conclusion #5 from the 2012 State of Inbound Marketing Report:

Businesses are increasingly aware their blog is highly valuable. 81% of businesses rated their company blogs as “useful,” “important” or “critical.” An impressive 25% rated their company blog as “critical” to their business. 


And, there are more fact-based conclusions in the 2012 State of Inbound Marketing Report.  Here are seven (7) reasons from HubSpot's data supporting the continuing relevance of blogging.

1. Blogs Are and Remain the Most Important Marketing Channel


Hubspot SOIM 1

59% of Respondents Say Their Blog Is Either "Critical" or "Important" To Their Business.  And, 25% say their blog is "Critical" in importance.  Mike Volpe pointed out an important way to increase your blog's business effectiveness is to clearly specify the call-to-action (CTA).  Remarkable content isn't enough.  Clear and specific CTAs converts inbound leads into paying customers.

Blogs Improve Your SEO and Google Rankings.  Another competitive advantage of blogs is the content marketing benefits blog deliver:

  • A blog functions as the content marketing hub
  • Blogs deliver search engine optimization (SEO) from keywords and anchor text
  • Blogs generate inbound links to your site (which increases your Google ranking)

Read this Social Media Examiner post by Jim Lodico: The Fastest Way to Increase Your Google Ranking.  It's a great resource describing why blogging is vital to any business.

2. The Value of Company Blogs Keeps Increasing

Hubspot SOIM 4

Look Who's The #1 Social Media Channel in Terms of Importance.  It's Blogs!  LinkedIn, YouTube, Facebook, and Twitter all ranked in lesser importance.  The hub-and-spoke social media strategy model works with a website or your blog as the center.  Social media platforms like Facebook and Twitter are short-from outposts guiding customers back to your website or blog (the long-form hub).  

Adam Singer says it best: Social Media is More Than Facebook and Twitter.

3. Blogs Have the Lowest Cost-Per-Lead of Any Marketing Channel
 

Hubspot SOIM 2

52% of Respondents Say blogs are "Below Average" in Cost Per Lead.   Blogs are the most cost efficient lead generation channel (inbound or outbound).  Not surprisingly, trade shows are considered the most expensive.

Here's a direct quote from the respondent survey:


"The worst thing we did in marketing last year was attend several trade shows and events with low yield and ROI."

4. Blogs are Second Only to LinkedIn In Acquiring Customers
 

Hubspot SOIM 3

 

57% of Respondents Say Their Company Blog Acquired Customers.  LinkedIn ranked first in customer acquistion.  62% of respondents validated its effectiveness.  Interesting how "the two least sexy social media channels" ranked first and second respectively.

And, Speaking of Social Media Sexy – Blogs and LinkedIn Outdistanced Facebook and Twitter in Customer Acquisition.  Don't believe the hype that long form content is dead. Or, consumer attention spans last only 140 characters or less.  

Competitive advantage in converting leads to real customers doesn't have to be sexy and flashy.  Blogs and social media are all part of the inbound marketing process called "closed-loop marketing."  

But, making money by acquiring customers is sexy.  

5. More Blog Posts Means More Customers

Hubspot SOIM 5

HubSpot's 2012 Data Shows a Direct Correlation Between Post Frequency and Customer Acquisition.  At a minimum, post at least once-per-week.  But, increasing post frequency from weekly to twice per month provides significant benefits:

  • 50 posts a year goes to 100 posts (that's the equivalent of 100 indexed web pages in Google)
  • An extra 50 posts, means double the number of keywords increasing SEO relevance
  • 50 more web pages mean 5o more opportunities to earn inbound links (and increase Google authority)

Be SEO-Smart with your Blog Posts.  Neil Patel recently published a must-read blog post in The Daily SEO Blog describing 12 Things That Will Kill Your Blog Post Everytime.  Ignore these principles at your peril. 

6. Blogs Are Consistently Effective for Either B2B or B2C Companies

Hubspot SOIM 6

At a Minimum, Your Social Media Strategy MUST Include a Blog.  The data shows blogs rank second in customer acquisition for either B2B or B2C companies.  Number 1 for customer acquisition depended on business-type:

  • B2B: LinkedIn
  • B2C: Facebook

A Killer Social Media Strategy Incorporates at Least Three Customer Acquisition Platforms.  The companies succeeding in social media are the ones who view these channels as customer acquisition weapons.  Based on this data, a three-channel approach geared to customer acquistion by business-type would look like the following:

  • B2B: LinkedIn, Company Blog, Facebook or Twitter
  • B2C: Facebook, Company Blog, Twitter

7. Blogs Level the Playing Field for Small Companies

Hubspot SOIM 7

Small Companies Allocate Almost 4x the Marketing Budget to Blogs Versus Large Companies.  Social media or inbound marketing channels are where small companies invest their marketing budget (i.e., social, SEO or organic search, and blogs).  Large companies prefer outbound channels (i.e., trade shows, PPC or paid search, or direct mail).

This data isn't surprising especially in light of Seth Godin's explanation of "mass" consumerism and marketing in his book, We Are All Weird.    Increasingly, companies pursue one of two strategies:

  • Small Companies = Niche
  • Large Companies = Mass

If you're a small company, your products or services are probably part of the niche market place. Use your blog as competitive advantage in the long tail of search.  

Closing Thoughts

  • What are your thoughts on the relevance of blogging? 
  • How does your use of blogging align with or differ from HubSpot's data?
  • How do you use your blog in customer acquisition or retention?

Please let me know with your comments! 

 

Link to Photo Credit by Steve Garfield via flickr 

Content Curation #4: Three Articles I Evernoted This Week

Number 3

 

The Premise / Goal / Timing of This Weekly Feature

Premise.  If you like the content in this blog, you may like the type of content I regularly read and study on the Web.

Goal.  On a weekly basis, I'm going to publish links to three (3) articles I find interesting.  I'll include a brief summary with some bullet points explaining why I think the content is worth consuming.  

Timing.  I'll publish this content every Wednesday / Thursday. Okay, I didn't exactly hold up my end of the deal last week and this week. 🙂

 

The Three Articles I Evernoted 

Here are some of my favorite tidbits describing Hoffman: 
  • During the time of these interviews, he still drove the same 10-year old car (a green Acura) and lives in a modest four-bedroom Palo Alto home
  • His closest friends worry he does too much to help others (and neglects taking care of himself) 
  • He doesn't think Google+ and its "Circles" is a substantial innovation versus Facebook
  • Regarding Google's attempts at social: "The dynamics around social, I don't think they have the full tool set yet."

2. Why the Job Search is Like Throwing Paper Airplanes Into the Galaxy (Knowledge @ Wharton):  This article highlights why today's job search can be so frustrating for applicants. 

  • The "spray and pray" approach of sending resumes online is not an effective time investment
  • "Applicant tracking software makes it almost impossible for [a job candidate] to stand out, at least at the initial screening step."
  • Recruiters say gaining an internal referral is a game changer.  When recruiters see an application comes with an employee referral "that person goes straight to the top."

3. Lessons I Learned Reading Over 200 Books (Julien Smith's In Over Your Head Blog):  I love reading. And, I envy the reading comprehnsion abilities of talented folks like Julien Smith.  For the past five (5) years, Julien made it a personal project to read a book every week.  And, he continues that personal development excercise yearly. 

Here's what I love about this list:

  • Julien cleverly summarizes his takeaways in Twitter-like fashion: 140 characters or less  
  • The list's breadth and depth says a lot about his intellectual curiosity
  • He publicly shared this knowledge / content to help others
  • Knowledge from books still ROCKS in an Internet Age of ubiquitous content (i.e., blogs, YouTube, and tweets, etc.) 


Your Feedback Please!

I'd like to experiment with this type of post for the next two to three months.  Let me know what you think (especially if this idea sucks):

  • How can I improve the value of these weekly posts?
  • Is my initial timing choice for publication okay with you (e.g., middle of the week versus the end of it)?  If not, please tell me.
  • What content are you reading?  Please share your links with our community in the comments section!

 

Link to Photo Credit by Andreas Cappell via flickr

Social Media Expertise, Part 5: Three Qualities of a Great LinkedIn Answer

LinkedIn Pen

I want to thank Social Media ReInvention Blog Community members for poking around the content in this five-post blog series (sorry if that sounded like an Academy Awards acceptance speech).  

Google Analytics and Feedburner show this series generated noticeable traffic.  Thank you for stopping by — it means a lot to me!

3 Qualities of a Great LinkedIn Answer

I participated in answering the following question on LinkedIn Answers: What Would Be Your Suggestions for a New Joinee of LinkedIn.  Take a look at the first two replies.  Both answers share the following qualities of a helpful and thoughtful response: 

1. Be Helpful. Be Nice.  The conversational tone you choose to take is extremely important.  Your tone is just as important as your answer's substance.  I've participated in answering a number of LinkedIn questions.  And, some of the submitted responses I've seen are self-serving, flippant, and condescending (sometimes bordering on mean-spirited).

That unfortunate behavior is why I think LinkedIn Answers is an often underlooked / undervalued LinkedIn asset.  People are afraid to pose questions because they're scared someone will "call them out."

Don't be one of those people who takes a know-it-all tone.  Be Exceptional. Be Helpful. Be Nice.

2. High Level of Detail.  Both responses share concrete details and examples driving specific actions.  These substantive answers are the exception (not the norm) in most LinkedIn Q&A forums.

3. Share Links and Additional Resources to Support Your Answer.  Whenever possible, provide links to articles, blog posts, Slideshare content, press releases, etc. to support your point-of-view.  Providing additional content reinforces how you're trying to share knowledge (not just your own).  And, that attitude lends more credibility to your response.


6 Benefits of Submitting Great LinkedIn Answers

1. Increasing Your Personal Credibility, Authority, and Visibility. LinkedIn Answers is a great place to start to increase your online visibility and authority in a specific industry or subject. Make it a personal goal to follow through on a daily or weekly basis to answer questions in your chosen categories. 

2. Earning Expertise and Trust Via Best Answer Designations.  LinkedIn Answers is a great example of gamification.  LinkedIn members posing questions have the option to award Best Answer Designations.  Best Answers are social proof personified.  

And, Best Answers designations differentiate your profile from LinkedIn's 150 million+ member profiles! 


LinkedIn Best Answers Badge 1

LinkedIn Best Answers Badge 2

3. Gaining New Social Media Followers (i.e., Blog Subsribers, Twitter Followers, etc.).  When you answer a LinkedIn question, you share personal insights and knowledge.   Crafting and submitting thoughtful LinkedIn Answers (without blatantly selling) is a proven inbound marketing tactic.  It's a classic social media example of giving to receive.

4. Earning a New LinkedIn Connection — Validation From The Person Asking a Question.  Why?  Because, you earn that person's individual trust.  A person posing questions on LinkedIn Answers will usually evaluate both your answer and your LinkedIn Profile (especially if he / she found your response helpful).  The quality of your answer determines if you receive an invite to join his / her network.

5.  Earning a New LinkedIn Connection — Validation From The People Who Answered the Same Question.  Why?  Awarding of a "Best Answer" promotes friendly competition among the respondents.  Remember, the answers are public to all LinkedIn members.  Therefore, the people who who answer questions on LinkedIn Answers are also evaluating both your answer and your LinkedIn Profile (especially if you are awarded the Best Answer). If you impressed one of the responders, you may also receive a LinkedIn invite from him / her.

6. BONUS: Your Answer May Get Published in a Major Online News Publication!  Marla Tabaka,  posed this question two (2) months ago in LinkedIn: How Do Others Successfully Get Your Attention on LinkedIn?  What Intices You to Accept an Invitation.

I and other LinkedIn Members submitted responses.  Marla published selected responses in her great Inc. Magazine article: How To Make Great Connections on LinkedIn.  I'm honored she selected and published my response in her article. 

When you have a chance, check out more of Marla's great content in Inc. Magazine. She personifies publishing helpful and valuable content.

Closing Thoughts

Help Others Because It's The Right Thing To Do.  I've read 41% of The Start-Up of You: Adapt to the Future, Invest in Yourself, and Transform Your Career by Reid Hoffman and Ben Casnocha.

The underlying theme of this great book is how / why we should help each other.  Why?  Because, it's the right thing to do.

That's what participating in the Internet is genuinely about.  It's about helping others.

Pay It Forward.  Answer someone's question and provide him / her the best guidance you can.  

 

 

Link to Photo Credit by Sheila Scarborough via flickr

 

3 Reid Hoffman Videos on LinkedIn, Relationships, and Entrepreneurship

Reid Hoffman

Today, Reid Hoffman, the Executive Chairman and Co-Founder of LinkedIn, officially released his new book, The Start-up of You: Adapt to the Future, Invest in Yourself, and Transform Your Career. 

I've been impatiently waiting for this book for months.  I finally downloaded the Kindle version and started reading it this evening.  

I'm not sure why Hoffman doesn't receive the attention and adulation of his Silicon Valley counterparts such as the late Steve Jobs, Mark Zuckerberg, Larry Page, and Sergey Brin.  

But, what I respect most is his guiding, personal and professional philosophy to help others succeed.  So many people choose to focus the power of social technologies on creating noise and interruption that centers on "look at me."  

Meahwhile, Hoffman focuses on "how can I help you."  This guiding philosophy is well-articulated in the following articles:

 
The following videos are my three (3) favorites plus two bonuses. These interviews showcase the genius, vision, and humility of Reid Hoffman.  I hope you enjoy them as much as I do:


(Bonus) Time Video: LinkedIn Co-Founder On "The Start-Up of You"


 

(Bonus) CBS This Morning Video: LinkedIn Co-Founder, Social Web Still Very Young

 

Charlie Rose: A Conversation With Reid Hoffman of LinkedIn (March 2009)

YouTube: Reid Hoffman Entrepreneurs Will Create The Future
Endeavor Entrpreneur Summit at Stanford University (July 2011)



 

YouTube: TEDxSiliconValley — Reid Hoffman (December 2009)



 

 

Link to Photo Credit by Joi Ito via flickr

Content Curation #2: Three Articles I Evernoted This Week

Number 3

The Premise / Goal / Timing of This Weekly Feature

Premise.  If you like the content in this blog, you may like the type of content I regularly read and study on the Web.

Goal.  On a weekly basis, I'm going to publish links to three (3) articles I find interesting.  I'll include a brief summary with some bullet points explaining why I think the content is worth consuming.  

Timing.  I'll publish this content every Wednesday / Thursday. 


This Week's Three Evernoted Articles 


1. The Real Way to Build a Social Network (Fortune / CNN Money)
:  This article is absolute gold. This book excerpt from Reid Hoffman's upcoming book, The Startup of You, provides insights into the networking philosophy of LinkedIn's founder.   I've wish-listed his book in Amazon so I can download the Kindle version immediately upon it's February 14th release.  

Hoffman bases his networking philosophy two (2) basic principles: 

* See the world from the other person's perspective — putting yourself in another person's shoes is the first step to developing an honest connection

* Think about how you can collaborate with and help the other person versus thinking about what you can get out of the relationship — your first move should always be "how can I help."

2. The $1.6 Billion Woman, Staying on Message (The New York Times):  I'm a huge fan of Facebook's COO, Sheryl Sandberg.  In my opinion, she deserves just as much credit (or more) as Mark Zuckerberg in transforming Facebook into an advertising revenue juggernaut.  

I find this article interesting because it emphasizes her multi-faceted role at Facebook:

* Sandberg is the public face of of Facebook.  She's Facebook's corporate amabassador to Wall Street analysts, thought leaders at global forums such as Davos, global government leaders, and global brands (i.e., she's one of the few global corporate leaders who's been to Bentonville, Arkansas twice).

* She's the driving force in recruiting and mentoring top talent at Facebook (especially women).

* She's publicly stated her views about furthering the professional interests of women in Corporate America (particularly Silicon Valley and the technology industry).

The last point is especially intriguing because Sandberg's recently received criticism for expressing her views on the success of women in the workplace.  And, the critics are women.

3. Zuckerberg Remains the Undisputed Boss at Facebook (The New York Times):  The corporate governance structure Facebook currently has in place gives Facebook's CEO and Founder, Mark Zuckerberg, extraordinary control over his company (even though it will soon become publicly traded):

* He holds more than 25% of the company's stock.

* His voting power with those shares (due to various agreements with other investors) grants him voting control of 60% of the company's shares.

* The article gives context to how Zuckerberg's control of company stock compares with Microsoft's Bill Gates and Google founders, Sergey Brin and Larry Page, when their respective companies went public:

  • Microsoft: Bill Gates controlled 49% of company shares
  • Google: Brin and Page controlled 16% each of the company shares (for a total of 32%)

 

Your Feedback Please!

I'd like to experiment with this type of post for the next two to three months.  Let me know what you think (especially if this idea sucks):

  • How can I improve the value of these weekly posts?
  • Is my initial timing choice for publication okay with you (e.g., middle of the week versus the end of it)?  If not, please tell me.
  • What content are you reading?  Please share your links with our community in the comments section!

 

Link to Photo Credit by Andreas Cappell via flickr

Social Media Expertise, Part 3: LinkedIn Answers – Building Trust One Person at a Time

LinkedIn Chocolates

A resounding theme of content marketing strategy focuses on creating compelling and remarkable content to solve your audience's problems.  Genuinely helping someone by sharing content, knowledge and experience without shilling your own products or services is not only differentiating but also rare.  

That's why solving without shilling is an unmet need and first step in building a trustworthy and credible online reputation.

LinkedIn Answers: One-To-One Trust Building

Building a Reputation Requires Focus and Prioritization.  Investing one's time and knowledge over multiple social platforms is part of active social media participation. Therefore, prioritizing and allocating time becomes even more important if the goal is to build a go-to reputation in a particular subject or industry.

LinkedIn Answers: Overlooked and Underrated.  LinkedIn Answers is an overlooked and underrated platform in earning individual trust and building credibility.  For better or worse, the Internet is a medium powered by buzz around "bright and shiny objects."   What's was yesterday's Delicious.com is today's Pinterest.

An Unmet Need: Helping Others Help Themselves.  LinkedIn Answers provides opportunities and benefits in helping an individual person address his/her problem. That's why participating in LinkedIn Answers presents a HUGE opportunity to build one-to-one trust.

How to Get Started in LinkedIn Answers

1. In your LinkedIn Home Page, look under the "More" Tab:

LinkedIn Answers Screen Shot 1
 
2. Click on "Answers." You should now see this screen:

LinkedIn Answers Screen Shot 2

 

3. Click on a category / topic you find interesting.  You can choose a topic in the Recommended Categories or you can browse all topics found on the right-hand side of your page:

LinkedIn Answers Screen Shot 3

4. I frequently review the questions under Recommended Categories.  Click one of those links to see "Open Questions" posed by LinkedIn members.  

Let's see what open questions are available under "Internet Marketing:"

LinkedIn Answers Screen Shot 4

 

5. Next, choose the questions you can answer really well.  In step #4, I clicked on the question titled: "In your experience, do you think that an impressive blog will take the place of a formal website?"  

The individual Q&A screen for that question looks like this: 

LinkedIn Answers Screen Shot 5

6. Click on the yellow "Answer Button."  The next screen that pops up provides a field where you can write up and submit your answer.  You also can include hyperlinks to web pages supporting your answer.

LinkedIn Answers Screen Shot 6

 

5 Benefits of Participating in LinkedIn Answers

1. Increasing Your Personal Credibility, Authority, and Visibility. LinkedIn Answers is a great place to start to increase your online visibility and authority in a specific industry or subject.  Following through on a daily or weekly goal to answer questions in your chosen categories. 

2. Earning Expertise and Trust Via Best Answer Designations.  LinkedIn Answers is a great example of gamification.  LinkedIn members posing questions have the option to award Best Answer Designations.  Best Answers are social proof personified. And, earning them is fun and motivating! 


LinkedIn Best Answers Badge 1

LinkedIn Best Answers Badge 2

3. Gaining New Social Media Followers (i.e., Blog Subsribers, Twitter Followers, etc.).  Every time you answer a LinkedIn question, you share insights about your knowledge.  Take advantage of this personal branding opportunity!  Crafting and submitting thoughtful LinkedIn Answers (without blatantly selling) is a proven inbound marketing tactic for promoting a personal brand or your organization's products / services.

4. Earning a New LinkedIn Connection — Validation From The Person Asking a Question.  Why?  Because, you earn that person's individual trust.  A person posing questions on LinkedIn Answers will usually evaluate both your answer and your LinkedIn Profile (especially if he / she found your response helpful).  The quality of your answer determines if you receive an invite to join his / her network.

5.  Earning a New LinkedIn Connection — Validation From The People Who Answered the Same Question.  Why?  Awarding of a "Best Answer" promotes friendly competition among the respondents.  Remember, the answers are public to all LinkedIn members.  Therefore, the people who who answer questions on LinkedIn Answers are also evaluating both your answer and your LinkedIn Profile (especially if you are awarded the Best Answer). If you impressed one of the responders, you may receive a LinkedIn invite from him / her also.

Conclusion

Daily Monitoring and Answering of LinkedIn Questions.  I monitor opportunities to answer LinkedIn Questions everyday.  My daily personal goal: answer one (1) question that I know I can provide a really good answer.  However, that doesn't mean I answer one everyday.  I answer only questions when I know I can provide strong and differentiating responses.  LinkedIn Answers supported with facts, additional hyperlinked resources, and a confident tone are killer!

New Learning Opportunities.  If I'm unable to answer a question with a differentiating answer, I move on. But, here's the learning opportunity:  I continuously identify areas for new growth opportunities.  When there's a great question I know I can't confidently answer, I record it in my idea book to start Evernoting and studying articles to fill that gap. 

A 15-Minute Daily Process Generating Huge Personal Brand Returns.  Monitoring the conversation and answering selected questions on LinkedIn Question & Answers literally takes 15 minutes.  

  1. Is there a process for efficiently monitoring LinkedIn conversations in Questions & Answers?
  2. What exposure can a LinkedIn Answer provide beyond the LinkedIn Community?

Answer to #1.  Yes.  That's the subject of Post #4 in this series (scheduled publication: next week).

Answer to #2.  Your LinkedIn Answer can achieve national / global exposure because it may get published in a branded, global, online publication.  That's the subject of Post #5 in this series (scheduled publication: two weeks from this post).

Thank you.  And, please return for Post #4.

 

Photo Credit by Nan Palmero via flickr

Using LinkedIn to Land on Google’s Front Page

Page One Newspaper 
LinkedIn celebrated its 100 million member milestone this past week.  The popular, business social network's Google authority, also provides a significant personal branding benefit: Page-One Results in Organic Search. 

Achieving Page-One Google Search Results for Your Name

Page-one organic search results are important because roughly 95% of searchers stop reviewing their search results after page one.  Therefore, if you want a potential employer, an executive recruiter, a former colleague, or a new blog subscriber to find you, page-one Google search results are HUGE.

LinkedIn Profiles / LinkedIn Labs Public Resumes Own High Google Authority

This example shows the page-one, Google organic search results for my name.  Notice how 30% of the results come from LinkedIn domains (e.g., 3 of 10 search results):

 
LinkedIn Results in Organic Search Results 

A 4-Point Checklist To Optimize Your LinkedIn Profile

1. Complete Your LinkedIn Profile 100%.  The more details and keywords describing your current / past employment history, the higher your chances of Google finding you (and placing you on page-one)

2. Customize your LinkedIn Profile URL With Your Name.  Here's how my customized LinkedIn Profile URL appears: www.linkedin.com/in/tonyfaustino.  

2a) Under Edit My Public Profile menu, enable the Public Profile option:  

Optimize LinkedIn Profile 1 

2b) Under the Your Public Profile URL menu, select Customize Your Public Profile URL:

Optimize LinkedIn Profile 2 

3. Create a Shareable, Public Resume with LinkedIn Labs Resume Builder.  You can efficiently create multiple resume formats using all the data in your LinkedIn Profile.   That's why filling out your LinkedIn Profile 100% is so important (see #1).     

Here's the public resume I created with LinkedIn Labs Resume Builder: http://resume.linkedinlabs.com/979ya9sl

4. Optimize your LinkedIn Profile With These Additional Resources

* How-To Video: Making a LinkedIn Public Profile Easier to Find for Google or Executive Recruiters (from this blog)

* How to Optimize a LinkedIn Profile in 3 Minutes by Mike Volpe, VP inbound Marketing at HubSpot

Conclusion

The Long Tail Awaits You.  The long-tail of search always gives a potential employer, an executive recruiter, a former colleague, or a new blog subscriber the opportunity to find you.  But, you want to land on Google's first page when one of these stakeholders conducts an online search.

Google Grants LinkedIn High Organic Search Authority.  Therefore, leverage that search authority to your advantage as you continue building your personal brand and online reputation.

 

Photo Credit: by Tripp via Flickr