Photo Credit: Arianna Kilmer, QuadShox LLC
The young man in this photo has a smile that could power New York City’s Times Square. He carries a heart bigger than North America. He Is America’s Gutsiest CEO.
He’s quadriplegic. He’s also my beloved nephew, John Morris, CEO of QuadshoX LLC. (more…)
Photo Credit: Thomas Hawk
Becoming Steve Jobs by Brent Schlendler and Rick Tetzeli is an outstanding book (especially if you’re an Apple Geek, Fanboy, and Investor like myself). Their book explains how Steve Jobs chose to adapt and transform his management style and behavior after Apple fired him in 1985. Fast Company’s April 2015 issue summarizes chunks of their book in the following articles:
Believe It or Not, Steve Jobs Reinvented Himself. Jobs learned from his management and behavioral failures. He successfully applied those lessons to reinvent himself in the second half of his career. Along the way, he and a crackerjack executive team transformed Apple into the world’s most valuable company. (more…)
Members of the Social Media ReInvention Blog Community know I'm a HUGE Mitch Joel Fan. I'm currently studying his latest book, CTRL ALT DELETE. I love this book because it's typical Mitch Joel:
I still need to finish Part 1 of the book describing five (5) current/future business drivers. As soon as I get the "story structure" better organized, I'll ship and publish the full book review. Until then, here's a glimpse of what I've learned from studying CTRL ALT DELETE:
1. A Digital First Posture (as defined by Mitch Joel, page 124 of CTRL ALT DELETE). "A digital-first posture means that the first place your consumers go when making a business decision is to their computers, smartphones, and/or tablets. This should be your default posture as well.
2. The Long and Squiggly Road (e.g., Embrace the Squiggle) Career paths are forever-changing because the "career escalator is jammed up" especially in large, Fortune 500 companies. Careers no longer follow a linear trajectory. If you want to continue developing valuable and marketable skills, you have to embrace the squiggle and adapt to pursuing multiple careers (not just multiple jobs) during your lifetime. It's permanent beta personafied.
3. The New Way We/You Work. The key to the survival and career success now is "standing out," "being differentiating," and "making yourself indispensable." You want to be THE MAN | THE WOMAN that everyone in your organization views as "The Linchpin." And, that process begins with making a conscious choice to pick yourself and ship your art.
4. The Marketing of You. Beef up your skills in pitching, selling, storytelling, and thinking critically. Why? Because Corporate America has already started shifting to resources to a free agent / freelancer nation. And, that trend won't stop — we're in Generation Flux (whether we like it or not). Start building the skills that will help you adapt in the ever-increasing Gig Economy.
5. Your Life in Start-Up Mode / The Start-Up of YOU. You were born an entrepreneur. Actively manage your career like you're a lean start-up.
6. Work the Space. We are mobile workers and can work anywhere. All we need are:
7. Embracing the Next. Longevity in a productive, rewarding career requires a continuous ability to adapt, iterate, and spot game-changing trends. Mitch lists and describes six (6) of these trends in this chapter. If you want to learn what they are, buy his book.
Please click here for my full book review of Mitch Joel's CTRL ALT Delete.
Tony Faustino is a marketing and corporate strategist. He writes about how The Internet reinvents marketing strategy for organizations and individuals in his marketing strategy blog, Social Media ReInvention. Follow his tweets @tonyfaustino or circle him on Google+.
On February 23rd, I attended a great social media networking event hosted by Ben Smith and Social: IRL. The Taste, Tweet, Meet With Boulevard Brewing Company event was exceptional.
But, it wasn't for the usual reasons that I found this event so enjoyable (i.e., the personal camaraderie of social networking connections in Kansas City, the privilege of personally meeting these wonderful people sometimes for the first time, etc.).
Julie Weeks, Marketing Communications Manager for Boulevard Brewing Company, gave a fantastic presentation on the social media strategy and community building efforts of Boulevard Brewing Company.
Her talk focused on the social media phenomenon around Boulevard's Chocolate Ale. Here's her presentation with a hat tip to Eric Melin and the Spiral16 Blog:
Leadership Lesson #1: Be Transparent and Directly Address Difficult Questions
Julie directly addressed the recent product recall of Boulevard's Chocoloate Ale. She had the courage and guts to:
She openly fielded numerous questions. Plus, she patiently spoke with individual attendees about specific questions after concluding her presentation. I was one of those folks (more on that later).
Julie openly sharing this presentation and Boulevard's ongoing efforts in addressing the Chocolate Ale product recall demonstrates:
And, speaking of an apology …
Leadership Lesson #2: When You Say You're Sorry, Mean It
Don't Cram Rehearsed Corporate Management-Speak / Public Relations-Speak Down Our Throats. Julie's presentation included the following YouTube video with John McDonald, Founder and President of Boulevard Brewing Company, and Steven Pauwels, Boulevard's Head Brewmaster:
Why This Apology Is Genuine. Why It Is Human. I asked Julie whose idea was it to produce and publish this video on the Internet. She said it was hers. And, she convinced Boulevard's top two leaders of immediately and publicly addressing this communications crisis.
"Speak From Your Hearts." The reason why this video resonates with me and Boulevard's many fans is because it's genuine. Julie told me McDonald and Pauwels did this video without a script.
Her only instruction: "I need you guys to speak from your hearts."
If Boulevard's fans and consumers don't consider this video a genuine and heartfelt apology (and it comes from the firm's highest leadership), I don't know what is.
Every Fortune 500 CEO in America could learn from McDonald's and Pauwels' plain-spoken example to inform its consumers of bad news (and the subsequent actions to make things right).
Otherwise, not only do you lose consumer trust, but also the CEO may find himself / herself pushed out. Just ask Richard Weldon — now the former CEO of Johnson & Johnson. Due to multiple product recalls at Johnson & Johnson, Mr. Weldon is stepping down as CEO in Aprl 2012.
Weldon talked about Johnson & Johnson's apology and how it was working to regain consumer trust in May 2011 during an interview with Geoff Colvin, Senior Editor-at-Large of Fortune Magazine. Unfortunately, repeated and multiple product recalls over a two-year period upended Mr. Weldon's otherwise outstanding career (he was regarded as one of the most respected leaders in the pharmaceutical industry before these product recalls):
Closing Thoughts
Pride In Your Organization. Pride in Your Products. Pride in Your Community. Boulevard Brewing Company is a Kansas City Community Crown Jewel. And, I'm proud to not only be a HUGE FAN of their beers but I'm also a HUGE FAN of Julie Weeks and Boulevard's leadership because of their actions.
(Around time stamp :25 of the YouTube Chocolate Ale Announcement from John McDonald) "We're a proud brewery and we want to do the right thing …"
A Vital Kansas City Civic Principle. Boulevard Brewing Company embodies a vital Kansas City civic principle: Kansas City is a proud community built and driven by the resourceful and creative entrepreneurial spirit of people like the John McDonalds, the Henry Blochs, the Ewing Kauffmans, and the J.C. Halls:
And, that entrepreneurial spirit continues to thrive because of the leadership of people like John McDonald, Steven Pauwels, and Julie Weeks.
Hang In There Julie! As I conclude this post, I know Julie Weeks is working today, tomorrow, and how ever long it will take to address the Chocolate Ale situation. She takes TREMENDOUS PRIDE as Boulevard's online ambassador.
Julie, if you see / read / monitor anything remotely negative about Boulevard Brewing Company, please remember these four (4) things: