Social Media ReInvention Blog: 2014’s Top 10 Most Popular Posts

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Photo Credit: Gerard Stolk (vers Noël)

Thank YOU. Publishing and writing for Social Media ReInvention Community Members brings me immense joy and fulfillment. I can’t thank you enough for your amazing support and generosity to read and share my content. Thank you of sticking with me for five and half years! Time’s flown by.


2014’s Most Popular Social Media ReInvention Blog Posts

If you missed some of these, you can check them out here:

1. Lesson 2 of 6: Reinventing You After Age 50 Case Study — Michael Ovitz and Shifting Your Behavior

2. Mark Zuckerberg’s 5 Point Plan for Facebook’s Future Growth and Mobile Domination

3. Lesson 1 of 6: Reinventing You After Age 50 Case Study – Michael Ovitz Proves Status Can Be Taken With You

4. 3 Career Management Lessons for a Social Media Age I Learned From My Dad

5. Lesson 3A of 6: Reinventing You After Age 50 Case Study — Michael Ovitz and Developing Validators

6. Book Review: The New Rules of Sales and Service by David Meerman Scott

7. #FAIL: #AppleLive Debacle Exposes Apple’s Real-Time Marketing Weaknesses

8. 4 More Gifts to Support Others That Power Your After Age 50 Reinvention

9. 3 Tips on Writing and Storytelling from Twitter’s Investor Relations Team

10. Tim Cook’s Killer Innovation Hack: Diversity in Thought in Apple’s Ecosystem (with a Capital D)

 

LinkedIn Pulse Featured Three (3) Posts in Selected Channels

That’s Kind of a Big Deal. I’m grateful because I reached that achievement through your support:

Have a Joyous and Blessed Merry Christmas and Holiday Season

Be Well. I look forward to seeing you soon after the Christmas Holiday!

 

Your Turn

Please let me know if you agree or disagree with my thoughts in the comments. I would love to hear from you. I’m here to read, listen, and learn from YOUR PERSPECTIVE.   Comments are open. So let’er rip!


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So Our Daughters Stand Out: 6 C-Suite Traits Among Awesome Female Executives

Father and Daughter

Photo Credit: Peter Werkman

Margaret Heffernan poses a thought provoking question in her Fortune Magazine article titled: "Why Do Only 26 Fortune 500 Companies Have Female CEOs?”. She describes her conclusions via two (2) phenomenon (direct quotes):

Covering: A term used to describe the ways in which outside groups – women, minorities – try to cover up, minimize or disguise their difference. For women, this may manifest in any number of ways: never talking about domestic life, feigning an insincere interest in golf or football, steering clear of discussions on diversity.

Calculating: Research shows that women are just as willing to compete in a game if – and it’s a big if – they believe they have a good chance of winning. In the Olympics, women entered confident that they competed on a level playing field – on which they could, and did, win. At work, women are very good at gauging their chances, eschewing contests in which they’re likely to fail.

So the challenge for women isn’t that they lack competitiveness or drive. It’s that they are shrewd estimators of risk and therefore spend too much energy trying to fit in, instead of standing out. And one way not to stand out is not to look ambitious or to ask for stretch assignments that we might not get.

That Highlighted Quote Concerns Me

I’m a Dad and Uncle of Two Remarkable Daughters and Four Incredible Nieces. My daughters are still young (10 and 3 years old). Two nieces are in university (the other two are pre-high school and kindergarten). Every time I see them it’s a gift. Time vanishes as I see their personalities, self-image, and self-confidence transform.

Please Don’t Jump to Conclusions by this Article’s Title. My mission as a parent (and uncle) isn’t to develop the next Most Powerful Women in a Fortune Magazine Most Admired Company. My goal as a parent and role model (I hope a good one on both counts) is to guide and encourage my female loved ones to:

  • Choose To Stand Out 
  • Define What Standing Out Means For Them
  • Make Smart Choices Leading to Healthy, Productive, Fulfilling, and Independent Lives and Careers 


I Value Relationships with Women Who Stand Out

I Gravitate to Proactive and Strategic Thinkers. I’m grateful some of these smart, generous women provide their friendship and advice. Others, I have yet to earn the privilege of meeting face-to-face. I’m lucky they’ve granted permission to directly communicate via emails, social media, blog commenting, etc.

Building and nurturing these relationships are important to:

  • Benefit Each Other. I hope I help them as much as they help me. 
  • Learn and Understand The Female Perspective. I don’t know what I don’t know. I seek first-hand experience from women I know and trust. That’s the only way I’ll be able to help my loved ones face situations when I have no frame of reference (like what Heffernan describes in her Fortune article). 

 

6 C-Suite Traits Emerge Among Female Business Executives Who Stand Out

Forgive Me for Focusing on Business World Examples. I’m aware of success patterns in other fields such as the arts, healthcare, entertainment, and education. I’m a marketing and corporate strategy geek. My stock and trade: identifying and uncovering trends/patterns from multiple industries.

Here’s What I Observe. These are the patterns and traits I am going to advise my daughters and nieces to practice so they stand out:
 

  • They Practice the 4 R’s: Risk, Relentlessness, Resilience, and Reinvention
  • They Write With Purpose 
  • They Possess the Courage to Speak Up
  • They Connect Others
  • They Deliver Generosity (with a Stick of Butter and a Smile)
  • They Fake It, Till They Become It

1. They Practice the Four R’s: Risk, Resilience, Relentlessness and Reinvention

I Read Those Words and Think of Julie Roehm. Julie embodies safe is risky (and risky is safe). I’ve tracked Julie's career moves since 2005. She was THE Marketing Strategy Purple Cow of the automotive industry. She could have stayed in Detroit, but she took a risk in accepting a new challenge in the retail industry with Walmart. 

It didn’t work.

I respect her for leaving an industry she knew like Coach Pat Summitt knows championships. If she stayed in Detroit, Julie could have continued making a great salary and building her sizable expertise and reputation.  She took on a high-profile risk to learn if she could adapt and excel in a different corporate culture and industry (direct quote from a Fast Company 2009 article): 

"I wanted to be able to show that I can adapt anywhere, I can do anything. The thing I learned about myself is that I'm not a full-on chameleon, and there's nothing wrong with that."

Julie Roehm Learned and Recovered from a HUGE Career Setback. That type of public, high-flyer mishap would have crushed most people. Not Julie. 

She battled back for five years before becoming SAP’s Senior Vice President and Chief Storyteller. During her wilderness years, she hustled and scrapped like a Silicon Valley startup to create a dominating social media presence and reinvent her personal brand

Julie was Relentless. She Showed Up Everyday. I’m glad she did. I’d miss her marketing talent, charisma, and chutzpah if she didn't. All successful women (insert your definition of success here) understand and practice the power of reinvention. Here’s great advice from my reinvention hero — the brilliant Dorie Clark:  

 

Julie Reinvented Herself into a Multi-Media Storyteller. She's fearless where this might or might not work intersect. Check out her presentation from the 2013 Inbound Marketing Summit on Customer Storytelling: Elevating the Voice of the Customer in a B to B World. If this isn’t great storytelling AND putting yourself out there, I’m People Magazine’s 2014 Sexiest Man Alive (not Thor):

 

I’ll Counsel My Daughters and Nieces to Seek Out and Welcome that "I’m Afraid Feeling.” If they have that feeling, they’re on track to doing or making something important. If it doesn’t work out, I want them to have the self-confidence and awareness they WILL recover. Because, they’ll be wiser and smarter for attempting "whatever it was."

Like Julie.

 

2. They Write With Purpose 

Everything Ann Handley Writes is a Gift to Humankind. If I’ve said it once, I’ve said it 63 different times, Ann Handley’s the best writer in the business. If you’re serious about your writing and content marketing:

 Here’s a quick Handley Sampler on writing, content marketing, and storytelling:

“How Can I Write Like That?” I ask that question every time I read and study Ann’s work. I can’t (and I wouldn’t expect my daughters and nieces to either). There can be only one.

Ann Handley Everybody Writes Kindle Book Cover

Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content is One of 2014’s Most Important Business Books. Thank goodness Ann teaches great writing. She poured her heart and soul into this book (or as Ann says “like giving birth to a Volkswagen”). Invest in yourself and buy Ann’s book. I promise you’ll benefit from her knowledge, her hard-earned talent, and enormous heart. 

Writing Matters. Writing with Purpose Matters More. The media’s endless joy in working up well-meaning, America parents that our children choke on the dust of their global counterparts in the STEM 100 meter dash ignores an important fact: writing and storytelling skills activate financing for ideas and inventions of talented students and entrepreneurs

Here’s Ann purpose for Everybody Writes (direct quote from page eight):

What’s harder is to find a book that functions for marketers as part writing and story guide, part instructional manual on the ground rules of ethical publishing, and part straight talk on some muscle-building writing processes and habits.

What’s also hard to find is a book that distills some helpful ideas about the craft of content simply and (I hope) memorably, framed for the marketer and businessperson, as opposed to say, the novelist or essayist or journalist.

I wrote this book because I couldn’t find what I wanted—part writing guide, part handbook on the rules of good sportsmanship in content marketing, and all-around reliable desk companion for anyone creating or directing content on behalf of brands.

I’m Guarding Ann’s Book for My Daughters and Nieces Because A Significant Portion of Their Careers and Livelihoods Will Depend on It. That’s no overstatement. Whatever careers my daughters and nieces pursue, I’m advising them how writing well delivers lifelong competitive advantage. I'm guarding my hardcover and Kindle versions of Everybody Writes the way our German Shepherds express their protectiveness (with a “stranger/danger don’t mess with that book” 240 – 800 PSI stare).  

Bonus 1: Mitch Joel’s Episode #426 Six Pixel of Separation Podcast: Everybody Writes With Ann Handley.

Bonus 2: Speakers Spotlight YouTube Video — Ann Handley – Chief Content Officer | Bestselling Author.

 

3. They Possess the Courage to Speak Up …

… and The Grit to Keep Speaking Up. Sallie Krawcheck thought she was done. More than once. I’ve followed Sallie’s career since her days as Wall Street’s Last Honest Analyst. I still have Sallie’s article from the March 21, 2005, Fortune Magazine Issue of “The Best Advice I Ever Got — Don’t Listen to the Naysayers (required daughter-niece reading).


Speaking Up Can Cost You Your Job.
It cost Sallie hers as CitiGroup’s Chief Financial Officer and Head of Wealth Management. She published a follow-up LinkedIn article to "Ignore The Naysayers" with instructive advice on sticking to one’s personal principles (direct quotes from article’s conclusion):

I drew on this advice when I was a new research analyst and published less-than-rosy recommendations, when most of Wall Street was bullish and left me feeling exposed. I drew on it when senior executives of a couple of the companies I covered tried to have my boss fire me because they didn’t like that research. I drew on it when I was named Director of Research and we decided to take ourselves out of the investment banking business because we believed the client conflicts were too meaningful. And I drew on it in the recent market downturn, when my then-company and I disagreed on how to treat individual investors who had suffered investment losses from our products.

Those were important. But its greatest impact may have been in less-public ways. Early on, this advice enabled me to “find my voice.” There is plenty of research that shows women are less likely than men to speak up in business meetings or state their opinions;many report that it is because their upbringing conditioned them to not stand out and to wait their turn. But sometimes the meeting is over before their turn comes. Having the confidence that standing out need not be a point of shame – but indeed can be a point of pride, particularly for the right reasons – can make the world of difference….perhaps especially for us southern females.

 

Sallie Krawcheck’s Next Act: Owner, Entrepreneur, Investor, Reformer, and Connector. Her latest ventures are The Ellevate Network and Pax Ellevate Global Women’s Index Fund. I know she’ll succeed because she’s doing something she loves and has personal meaning. She’s badass tough. That grit and mental toughness accounts for everything when confronting adversity.  

 

Speaking Up Means Sharing Your Experiences to Help Others.  Sallie’s LinkedIn Influencer Articles are vital in career development. I love her articles not only because her insights benefit me but also because her experiences guide me as a parent. Here are some of my fave Krawcheck Classics:
 

4. They Connect Others 

Remember The Connectors Malcolm Gladwell Describes in His Book, The Tipping Point? Gladwell discussed why the world’s Lois Weisbergs are influential and important. I’m blessed to know two in my life: Barbara (Barb) Karstrom and Kathryn (Kathy) Feldt. When I read these direct quotes from The Tipping Point, I think of Barb and Kathy:

Sprinkled among every walk of life, in other words, are a handful of people with a truly extraordinary knack of making friends and acquaintances. They are Connectors.

Connectors are important for more than simply the number of people they know. Their importance is also a function of the kinds of people they know. 

They are people whom all of us can reach in only a few steps because, for one reason or another, they manage to occupy many different worlds and subcultures and niches.

The point about Connectors is that by having a foot in so many different worlds, they have the effect of bringing them all together.

It isn’t just the case that the closer someone is to a Connector, the more powerful or the wealthier or the more opportunities he or she gets. It’s also the case that the closer an idea or a product comes to a Connector, the more power and opportunity it has as well.

Barb and Kathy are Living Proof of Who You Know is What You Know. They’re wicked smart, resourceful, successful, and well-connected. They can talk to anyone about anything because each “has a foot in so many different worlds.” They understand the value (and discovery) of diversity in thought. When I lived in Chicago (Barb) and St. Louis (Kathy), they introduced me to different people I’d never meet on my own (or would have access to). 

I’ve Never Forgotten Their Kindness and Generosity. If you’re a current or aspiring Chicago-based or St. Louis-based female executive who's serious about your business career, invest in yourself and build a relationship with either Barb or Kathy. I’ll advise my daughters and nieces to seek out the Barbs and Kathys.

Buy them lunch / breakfast and get to know them. Just don’t talk smack about the Chicago White Sox (Barb) or St. Louis Cardinals (Kathy) when you meet them…

…that may not go over so well.  

Bonus 1: Womenetics.com — Judy Robinett, Super-Connector, Helps People and Businesses to “Fill Their Holes”

Bonus 2: Forbes.com — Dorie Clark's Interview with Judy Robinett: How to Become a Power Connector

Bonus 3: Forbes.com — Dan Schawbel’s Interview with Judy Robinett: How Entrepreneurs Can Become Power Networkers

Bonus 4: Forbes.com — Cheryl Conner’s Interview with Judy Robinett: Four Secrets From A Champion Super Connector

 

5. They Deliver Generosity (With a Stick of Butter and a Smile)

That Attitude is Why Zena Weist Became and Continues to Be One of Kansas City’s Most Important Digital Strategy Leaders and AmbassadorsZena (or “Z" as I affectionately call her) is wicked smart and accomplished. She’s a Gladwell Triple Threat: Connector, Maven and Saleswoman.

The “stick of butter and a smile” reference comes from Jeremiah Owyang’s VentureBeat article: Here’s What Silicon Valley Can Learn from Good Old Midwestern Values. His great article highlights Zena’s thoughts on Midwestern values:

From Zena Weist of Kansas City, I learned about helping others, “A stick of butter and a smile, and no need to pay me back.” 

I Learned That From Zena Too. These past six months, I benefited from her advice, knowledge, and connections so I could follow through on an important career change. I hope my daughters and nieces will practice how Z gives away abundance (without keeping score). There’s an important lesson (and movement) Jeremiah observes in Silicon Valley that’s relevant to delivering generosity (direct quote from his article):

The Midwestern value of helping others without expecting reciprocation is best summarized by the “stick of butter and a smile” axiom when a neighbor is in need. Silicon Valley’s traditional come-get-mine attitude rewards the disruptors and the fiercest competitors. While San Francisco boasts that nearly one of every eight residents are millionaires, a vast majority are not living at middle class standards and are struggling just to get by. The potential for a backlash is rapidly increasing.

 

Be Like Z. I hope the backlash Jeremiah writes about never comes to fruition. We can prevent it from happening one "stick of butter and a smile" at a time.

 

6. They Fake It Till They Become It

Susan Kare’s Advice For Young Designers Applies to Any Woman with an Opportunity for a Stretch Assignment. Kare has two (2) simple rules for designers: 1) Fake It Tlll You Make It and 2) Design Never Really Changes. When Susan Kare applied applied for Apple’s first-ever graphic designer position, she worked at a furniture store. She prepared for her interview by studying graphic design books from the Palo Alto library (direct article quotes):
 

Having designed many of the Mac's early system fonts such as Chicago, the (original) San Francisco, Geneva, and Monaco, Kare is one of the pioneers of early digital typography. But when she first applied to Apple, she was pulling her type design qualifications out of thin air.  

"I was working at a furniture store at the time, and I didn't know the first thing about designing a typeface," she told me. "But I'd studied graphic design, so I said, 'How hard can it be?'" So Kare went to the Palo Alto Library and took out a number of books on typography. "I even brought them to my interview to prove I knew something about type, if anyone asked!" she laughs. "I went into it totally green." 

 
She's not so green now. Here's a great video of Susan Kare sharing her design expertise

Susan Kare, Iconographer (EG8) from EG Conference on Vimeo.

Think About That. If Susan Kare listened to The Resistance, she wouldn’t have achieved designer history. So if my daughters or nieces ever experience self-doubt, I’m going to tell them to have the self-confidence and self-belief to "fake it till they make it." Or, as Dorie Clark of Reinventing YOU, teaches: “Fake It Till You Become It.” 

Bonus: Mitch Joel’s Episode #357 of Six Pixels of Separation Podcast: How To Reinvent You With Dorie Clark

 

Your Turn  

Please let me know if you agree or disagree with my thoughts in the comments. If you disagree, I would love to hear from you. I’m also here to read, listen, and learn from YOUR PERSPECTIVE.   Comments are open. So let’er rip!

 

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Tony Faustino is a marketing and corporate strategist.  He thinks and writes about how The Internet reinvents marketing strategy in his personal blog, Social Media ReInventionFollow his tweets @tonyfaustino or circle him on Google+.

YAY! LinkedIn Pulse Publishes Social Media ReInvention Post About Tim Cook in Big Ideas and Innovation Category!

Yay Wow Jump for Joy

Photo Credit: Rob Boudon

 

GREAT NEWS!

LinkedIn Pulse selected my latest blog post, "Tim Cook’s Killer Innovation Hack: Diversity in Thought in Apple’s Ecosystem (with a Capital D)," for publication in its "Big Ideas and Innovation Category!” 8,780,062 LinkedIn members follower this category in their LinkedIn News Feed (as of December 3rd).

Wow! 

LinkedIn Pulse Screen Shot 2014 12 01 at 9 14 11 PM

 

Here’s the link to the Tim Cook post on LinkedIn Pulse. As of writing this blog post, the Tim Cook / Apple Ecosystem article earned:

  • 1,052 LinkedIn Views
  • 54 LinkedIn Likes
  • 45 LinkedIn Shares

BuzzSumo analysis showed these social shares late last night:

Buzz Sumo Tim Cook Screen Shot 2014 12 03

 

Third Time Hitting the LinkedIn Pulse Lottery

Fingers Crossed, It Won’t Be the Last. Social Media ReInvention Community Members know of my excitement when LinkedIn Pulse published two other blog posts in the LinkedIn Pulse Social Media Category: 

 

#GRATEFUL

Thank You for Your Continuing Support! I published my first Social Media ReInvention blog post more than five (5) years ago. Time flew by.

Thank you for granting me permission to share with you my love of technology, digital marketing, social media strategy, personal reinvention, and writing.

Here’s a screen shot one of my closest friends sent me from his iPhone. Thank you for taking time to read and support my art:

IPhone LinkedIn Screenshot of Published in Your Network

 

Did You Enjoy This Post?

If yes, please share it with your friends and subscribe to my blog. Many Thanks!

 

Tony Faustino is a marketing and corporate strategist.  He thinks and writes about how The Internet reinvents marketing strategy in his personal blog, Social Media ReInventionFollow his tweets @tonyfaustino or circle him on Google+.

Sunday Brunch Reads with Social Media ReInvention: Week of 10/05/14 to 10/12/14

Share-worthy links Social Media ReInvention Community Members can enjoy during Sunday brunch:

1) eMarketer: Second Screening During TV Time—It's Not What You Think. The television industry (and myself) thought associating Twitter #hashags with its programming increased higher audience engagement and participation. Wrong.

Check out this Facebook post detailing the Millward Brown Digital Study, From One Screen to Five: The New Way We Watch TV. Facebook collaborated with Millward Brown on the study.

This stat caught me by surprise (maybe it shouldn't). The number one ranked "second screen" competing for our time and attention isn't Facebook, Twitter, another social network, etc.

It's email. 

eMarketer is publishing a detailed report on our television and social media viewing habits called, “Simultaneous Media Use: Screen Fragmentation Complements Traditional Channels.” Here's a direct quote from the eMarketer article:

The takeaway is that a major portion of digital activity during TV shows has nothing to do with the show or the commercials. People simply drift away from the program and do other activities on their devices. This represents a transformation in the role of television from being a focal point to being just one of many screens competing for attention.

We're an iTV and Roku family (dumped cable months ago). Maybe, that's why I don't tweet, like, or post while watching tv. I'm focusing on the show (a rare treat).

2) McKinsey Quarterly: Tom Peters on Leading The 21st Century Organization. I'm a huge Tom Peters fan. At 71, he's still a rebel with a cause. I love and respect his candid and forthright views about developing and understanding an awareness of power, influence, and politics in organizations.

That's how change takes place in The Fortune 500. Change takes place by influencing and developing political allies (one person at a time).

Here are direct quotes from the article:

Change is about recruiting allies and working each other up to have the nerve to try the next experiment. You find allies. You encircle the buggers.

You don’t bring about change in real big meetings or virtual meetings. You bring it about one person at a time, face to face—when we discover we have some common interests and we’re both pissed off, say, at too many CEOs who talk about charts and boxes. And so we create a conspiracy.


Bonus 1:
Mitch Joel's recent podcast with Tom Peters.

Bonus 2: My post, Tom Peters Personal Branding Lessons, Part 1: Why YOUR Blog Matters. Mr. Peters linked to this post and cites it on his Media Sightings Page.

3) Brynne Tillman and The LinkedIn Challenge #thelinkedinchallenge. Brynne's LinkedIn Posts on Social Selling and maximizing LinkedIn's utility and power in our professional lives never cease to amaze me. She's a bona fide subject matter expert in her field.

Her creativity to create and initiate #thelinkedinchallenge is genius. It's a clever take on the #ALSChallenge. The purpose: connect and introduce two (2) Linked connections who can benefit from each other.

I participated right off the bat. Here's my Twitter conversation with Brynne:

 

4) John Mack and The Pharma Marketing Blog: #mHealtMobile Chat Takeaway: Pharma Must Involve Patients Early on When Developing Mobile Health Apps. Last week, I participated in the #mHealthPharma Tweetchat. John lead and moderated 45 global participants!

And, he performed brilliantly.

I first discovered the initial discussion thread in this LinkedIn Group: Mobile Health Global.  The topic centered on this question: "What stands in the way of pharma developing high quality mobile health apps?" This is the headline of our first debate.Participate in it here since the 25th of September. John Mack will moderate it!

I love discovering LinkedIn Discussion Groups like this one! I virtually met and conversed with smart, passionate, and thought-provoking people in the LinkedIn Group and the #mHealthPharma Tweetchat.

Here are links to their Twitter Profiles:

Check out Teresa Bau's Storify presentation. I have to learn how to do this because it's pretty cool:

 

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Tony Faustino is a marketing and corporate strategist.  He thinks and writes about how The Internet reinvents marketing strategy in his personal blog, Social Media ReInventionFollow his tweets @tonyfaustino or circle him on Google+. 

Sunday Brunch Reads with Social Media ReInvention: Week of 09/22/14

 

Share-worthy links Social Media ReInvention Community Members can enjoy during Sunday brunch:

1) MarketingLand: Up Close: Ello, The New Social Network That Is So Hot Right Now. I read / curated many articles on Silicon Valley's latest social networking sweetheart. Martin Beck's comprehensive review is a must-read:

  • Martin highlights important, missing features in the launch release (e.g., like/favorite/+1 type button, search ability to locate friends, etc.).
  • I'm working on securing an invite so I can test-drive Ello. Will keep you posted.

2) Fast Company: LOVE POST-IT NOTES? YOU'LL LOVE THIS NEW PRODUCTIVITY APP THAT DIGITIZES THEM. 3-M developed this brilliant iPhone app, Post-it(R) Plus

I'm a visual person. Post-It(R) Notes are my storyboarding savior (colleagues say I have an illness and should seek professional help). 

  • The app allows users to digitize their Post-It(R) Notes from brainstorming and storyboarding sessions. There's a 50 note limit for the image capture.
  • You can share, rearrange, categorize, and build additional storyboards with the app. Users can export the digital session into other tools (e.g., Evernote, PowerPoint, Excel, etc.).
  • This first version doesn't allow changing the names on the Post-its(R) once they're digitized (but future iterations will probably include this improvement).
  • The app requires updating to iOS 8. Yes, I endured a 2+ hour update session for my iPhone 5c so I could use Post-it(R) Plus tomorrow at work (which is why I require professional help).

3) TechCrunch: Closing The Gaps In Mobile Health. Dan Pelino's piece describes the IBM-Apple value proposition and long term implications of the Apple econsystem in a real-world example. Look out healthcare this strategic alliance wants to disrupt your industry. Their solutions will focus on physicians and patients.

  • (direct article quote) Many doctors already have smartphones with 68 percent using iPhones and 59 percent using iPads.

 And, speaking of IBM …

4) Fortune: IBM CEO Ginni Rometty Gets Past the Big Blues. IBM's first female CEO shares her thoughts on the Apple alliance and her strategic vision for Big Blue's latest transformation:

  • Focus on Three (3) Core Areas: Big Data, Cloud Computing, and Engagement (mobile and social technologies
  • Stick to Ginni's Rules: Don't Protect The Past. Never Be Defined by Your Product. Always Transform Yourself.
  • Continue Reinventing IBM: See bullet points (1) and (2).

 

5) Budweiser: Global Be(er) Responsible Day | “Friends Are Waiting” Campaign. The #FriendsAreWaiting spot to discourage drunk driving is storytelling brilliance in 60 seconds or less (almost). This video hits all the right notes: emotional, memorable, conflict, and resolution. Somewhere, Pixar creatives are smiling.

 

 

Did You Enjoy This Post?

If yes, please share it with your friends and subscribe to my blog. Many Thanks!

 

Tony Faustino is a marketing and corporate strategist.  He thinks and writes about how The Internet reinvents marketing strategy in his personal blog, Social Media ReInventionFollow his tweets @tonyfaustino or circle him on Google+. 

Sunday Brunch Reads with Social Media ReInvention: Week of 09/15/14

Share-worthy links Social Media ReInvention Community Members can enjoy during Sunday brunch:

1) Bloomberg Businessweek: Tim Cook Interview: The iPhone 6, the Apple Watch, and Remaking a Company's Culture. Brad Stone shows how Tim Cook transformed a post-Steve Jobs Apple:

  • Collaboration inside Apple among hardware, software, and services. Departments worked in their own silos and defended turfs in the Steve Jobs era. Apple Watch marks the first product launch where multiple departments and large teams worked together. The renegade teams who broke off from the rest of the company and operated in secrecy are history.
  • The turning point – firing Scott Forstall. Forstall led software development for the iPad and iPhone under Steve Jobs. Cook broadened responsibilities among his top leaders. Jony Ive (Apple's Head of Design) assumed leadership of the look/feel of Apple iOS while Craig Federighi (Senior VP for Software Engineering) took mobile operating systems. Stone notes: "It was a plan designed to break down walls and extinguish infighting, executed with precision."
  • Financial discipline. Stone writes: "In meetings once devoted to the hallowed act of reviewing products, he (Tim Cook) asks managers pointed questions about spending and hiring projections, says a person involved. Staff from finance and operations now sit alongside engineers and designers in product road map sessions with key component partners."
  • Collaboration with external partners to penetrate untapped markets (aka the enterprise / large corporations). Anecdotes from IBM CEO, Ginni Rometty, and Cook's rationale for their partnership are gold.

 

2) Fortune: Peter Thiel Disagrees With You. Roger Parloff (Senior Editor of Legal Affairs,  Fortune Magazine) interviews Silicon Valley's Peter Thiel.  Parloff's article describes the philosophies and relationships influencing Thiel's business decisions: 

 

 

3) Fast Company: The $3.2 Billion Man: Can Google's Newest Star Outsmart Apple? Austin Carr's profile of Tony Fadell (Founder and CEO of Nest) details Fadell's decision to join Google, his relationship with Steve Jobs (his former mentor), and Fadell's pursuit of perfection with Nest products. The article concludes with Fadell's comments on Larry Page as his "next mentor."

  

 
4) eMarketer: Millennials Respond to Brand Transparency—for Health and Other Products. Erin Byrne (Chief Engagement Officer, Grey Healthcare Group) shares her thoughts on how pharmaceutical manufacturers and healthcare companies can earn the trust of millennials:

  • Give them information to make their own decisions. They trust their own research via an information journey. "You can't scare them into behavior."
  • Recongnize millennials are a "multi-screen generation." They consume information via their smartphones, tablets, laptops, and print magazines. Make sure your content "syncs up."
  • Be honest and transparent. Millennials trust social sources. Channel-optimize your message and explain the brand/service benefits. 


5) The Paley Center for Media: Jerry Seinfeld and David Letterman (Full Program). Mitch Joel published a blog post about the link between Seinfeld's ideas for Comedians in Cars Getting Coffee and creating differentiating content:

  • Season One is ten (10) individual garage experiments. Seinfeld wanted to test his theories on attracting online audiences for a new show (e.g., movement of the guests, movement of the cars, etc.). He guessed on what might work (or might not). He wanted to learn from the experience.
  • The original episodes weren't written or optimized for smartphone viewing. Seinfeld produced the show for desktop viewing. Analytics proved people watched the show at work on their laptops/desktops via time of day viewing.
  • He pitched the show to Facebook, YouTube, and other Silicon Valley royalty. They passed. 
  • Four (4) people create, produce, and edit the show (Seinfeld included). Production costs are $100,000 per episode. The Internet allows Seinfeld creative freedom a cable network won't provide. That's why he enjoys doing the work.

 

 

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Tony Faustino is a marketing and corporate strategist.  He writes about how The Internet reinvents marketing strategy for organizations and individuals in his marketing strategy blog, Social Media ReInvention.  Follow his tweets @tonyfaustino or circle him on Google+. 

Sunday Brunch Reads with Social Media ReInvention: Weeks of 09/01/14 and 09/08/14

 

Share-worthy and thought-provoking links I thought Social Media ReInvention Community Members would like to read while enjoying Sunday brunch:

1) The Wall Sreet Journal: US Mail Delivers Amazon Groceries in San Francisco. The US Postal Service (USPS) continues to hustle, reinvent, and adapt. They capitalized on their current strategic alliance with Amazon to play in eCommere and enter more profitable services (e.g., package delivery). Remember, when USPS started making Sunday deliveries for Amazon in 2011? The article describes the Amazon-USPS alliance as mutually beneficial:

  • Package deliveries are up 20% over the past 5 years to 3.7 billion packages
  • The 60-day experiment began in August and is limited to the San Francisco area
  • US Postmaster General Patrick R. Donahoe considers Amazon "excellent, excellent customer and an excellent partner."
  • The USPS expands Amazon Fresh's geographic reach
  • Amazon wants to expand beyond the current 12 cities USPS is providing Sunday delivery

2) BloombergBusinessWeek: How to Get Into an Ivy League College—Guaranteed. Can big data and predictive analytics get your child into Harvard? For $600,000, Steven Ma, Founder of Think Tank Learning, claims he can (and provides a money back guarantee). The company generates $18 million annually and serves 10,000 students throughout northern California and China (Beijing and Shenzhen). Northern California Asian American families and wealthy Chinese familes comprise 90% of ThinkTank's clientele. Their website and published content are an excellent case study in digital content marketing strategy and buyer personas. It's a fascinating story especially when American undergraduate programs are under fire for rising expenses and questionable ROI. 

3) LinkedIn Pulse: Club Ed: How Some Colleges Became $41k-a-Year Gyms. Point-of-view from LinkedIn Influencer and Bain & Company's Jeff Denneen on the escalating costs at American universities. The article discusses "the arms race" or "Law of More" for student amenities at competing private schools (e.g., gourmet, organic-ingredient meals, student athletic facilities, enhanced student housing, etc.). Denneen poses the question on the ROI these costs deliver to students upon graduation. Why? Thousands of students from private universities can no longer afford these amenitiies post-graduation because of either A) Unemployment or B) Under-employment (accepting jobs not requiring a college degrees). 

4) MarketingLand: Ford Motor Company Takes A Newsjacking Bite Out Of #Applelive Event. My fave article in this post.This is brilliant, timely, and funny newsjacking. Ford flipped on its head the attributes of the ballyhooed Apple Watch and apply them to their brands in real-time, laugh-out-loud, newsjacking examples. Denny's and Crest also delivered creative #AppleLive newsjacks. 

5) Fortune Magazine: How Google Works. Eric Schmidt (Google's Chairman) and Jonathan Rosenberg (Google's former Head of Product Development and Senior Vice President of Product Management) provide excerpts and thoughts from their upcoming book How Google Works. Key insights shared include why Google's approach to sustaining its growth (systematizing innovation into company culture), identifying talent (hiring the smartest people possible who critically think and continuously adapt versus hiring for specific job position criteria), and nurturing talent (aggressively rotate the most passionate people into different organizations — e.g., "pass the M&Ms and not the raisins."

 

Did you enjoy this post? If yes, please share it with your friends and subscribe to my blog. Many Thanks!

Tony Faustino is a marketing and corporate strategist.  He writes about how The Internet reinvents marketing strategy for organizations and individuals in his marketing strategy blog, Social Media ReInvention.  Follow his tweets @tonyfaustino or circle him on Google+. 

#FAIL: #AppleLive Debacle Exposes Apple’s Real-Time Marketing Weaknesses

 

To say today’s #AppleLive stream event went poorly is an understatement. I tried to watch from my iPhone, but the audio glitches with simultaneous translation and poor video quality made it unwatchable. Apparently, I wasn’t alone in my frustration:

Topsy #AppleLive Stream Problems Query

Topsy Query #AppleLive not working

Topsy Query #AppleLive Stream #Fail

 

Instead, I monitored the Twitter streams of the Wall Street Journal’s Johanna SternGeoffrey FowlerDaisuke WakabayashiBrian Fitzgerald, and Wilson Rothman. Kudos to them for providing the real-time support and updates #AppleLive failed to deliver.

 

Why Doesn’t Apple Want to Communicate in Real-Time Marketing Speed and Agility with Its Devoted Fans?

Apple acquired Topsy in December 2013. It was a brilliant move to bolster their real-time and mobile capabilities in their products and services because consumers live in a one-screen world. So with all this rich Twitter data, why isn’t real-time Twitter communications with its rabid fanbase a strategic priority among senior leadership?

Let’s examine how Apple’s Senior’s Leadership used Twitter during the biggest and most important live event in the company’s history in five (5) years:

 

Apple Senior Executive Leadership Number of Tweets During Sept 9th Event

Where Was Musa Tariq, Digital Marketing Director for Apple Retail?

It shocks me Apple’s top digital talent posted a total of four (4) tweets during the live event. 4. That’s it. Why was he silent during the #AppleLive stream meltdown? Why wasn’t he communicating with fans during this crisis?

Musa Tariq Twitter Stream Sept 9

 

Most of All, Why was Angela Ahrendts Noticeably Absent?

The media hype teed up this event as an unprecendented public relations coup for Apple. Didn’t Apple remember the negative criticism it and other Silicon Valley royalty received in recent months about gender imbalance and lack of diversity?

Therefore, why wasn’t Angela Ahrendts a visible part of the whole damn event and the introduction of Apple’s most important product in recent memory? She transformed Burberry into one of the most coveted and successful global luxury brands. The Apple Watch pricing is clearly positioned for the luxury demographic.

Instead, we get this. One (1) tweet. Are you kidding me????? Why was one of the world’s greatest marketers silently sitting on the sideline????

 

Angela Ahrendts Sept 9 Tweet

Closing Thoughts

The #AppleLive stream disaster exposed the consequences of Apple deciding not to participate in real-time communications during the Steve Jobs era. Sadly, they’re continuing on the same path with Tim Cook.

Smart competitors will capitalize on this opening. If you can’t compete on size and brute force, compete on speed and agility. That’s how David beat Goliath.

Bonus #1: Check out Dan Munro‘s LinkedIn post: Apple’s Colossal Marketing Mix

Bonus #2: Read Emmanuel Kolade‘s LinkedIn post: Apple Pay – Why Apple is Giving 500 Million People a U2 Album for Free

Bonus #3: See Georgia Wells‘ Wall Street Journal article: ‘Songs of Innocence’ Giving You Vertigo? Remove U2′s Free Album From iTunes

Bonus #4: Go to this Apple Support page to remove U2’s “Songs of Innocence” album from your iTunes Music Library and Purchases:

Apple Support Page to Remove U2 Songs of Innocence from iTunes Music Library 10.01.15 PM

 

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Tony Faustino is a marketing and corporate strategist.  He thinks and writes about how The Internet reinvents marketing strategy in his personal blog, Social Media ReInventionFollow his tweets @tonyfaustino or circle him on Google+.

Book Review: The New Rules of Sales and Service by David Meerman Scott

New Rules of Sales & Service Book Cover

The New Rules of Sales & Service by David Meerman Scott

"Sooner or later the world will be interested in your area of expertise."  David Meerman Scott from The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business.

But, will YOU (companies or individuals) be able to deliver YOUR expertise at PRECISELY the RIGHT time when the customer needs it?

That's just one of several game-changing concepts David Meerman Scott describes in hs latest book.

BOTTOM LINE: Buy and study it. The New Rules of Sales and Service (NRSS) ROCKS!! It's destined to become another Meerman Scott classic.

Social Media ReInvention Community Members know I'm a huge fan and student of David's teachings.

I own and constantly refer to these classic books: 

  • The New Rules of Marketing & PR: How to Use Social Media, Online Video, Mobile Applications, Blogs, News Releases, and Viral Marketing to Reach Buyers Directly
  • Marketing Lessons from the Grateful Dead: What Every Business Can Learn from the Most Iconic Band in History

As soon as I learned about this book, I pre-ordered the NRSS hardcover and Kindle versions.  My review is based on an advance, draft copy of The New Rules of Sales and Service on which I'm basing this review.


A Rebel with a Cause

The New Rules of Sales and Service is written in David's trademark style: challenging marketing strategy's status quo (with a rebel's heart). His thoughtful, entertaining, and case study-rich content applies to Fortune 100, small businesses, and individuals who genuinely desire to competitively differentiate themselves.  

David Meerman Scott – Real-Time Sales and Marketing Speaker from David Meerman Scott on Vimeo.



Game Changing Rules in Selling and Customer Service

Among the game changing arguments David makes in numerous case studies (~10 per chapter) is how marketing, sales, and service can no longer exist in functional silos. Every employee is (and should be) accountable for marketing, selling, and servicing new and existing customers because the social tools are available online to everyone.

The New Rules of Sales and Service extend beyond it's a "cross-functional" thing. It's now an "all-hands-on-deck" thing.  

Executing and sustaining an NRSS-driven culture requires top-down, CEO-driven leadership. Successful New Rules of Sales and Service practitioners instill a participative and trusting company culture. These leaders enable all employees to capitalize in social, one-to-one, real-time, customer communications throughout the entire buying process. David interviewed company leaders who trust and expect their team members (regardless of departmental function) to:  

1. Acquire NEW customers and MAINTAIN existing customer relationships using social tools in real-time interactions (e.g., concepts of AGILE selling and real-time speed & engagement; Case Study: Avaya)

2. Contribute and share valuable content to educate and inform customers in the pre- and post-sale process AT THE PRECISE TIME THE CUSTOMER NEEDS IT (e.g., CONTEXTUAL & consultative selling vs. hard-selling tactics; Case Study: Kendall PRess)

3. Collect and analyze real-time customer data to support real-time content delivery, service actions, and sales interactions (e.g., salesperson comes in later in buying process OR no salesperson; Case Study:GadCAD)

4. Convey stories about the company's products / services aligning with the customer's view of themselves (e.g., buyer persona research, newsjacking; Case Study: MultiCare Health Systems)  

That opportunistic mindset drives competitive differentiation at both a tactical and strategic level.  

By the way, David's research confirms blogging is far from dead. Long form content may be the best social tool in authentically demonstrating one company's "truth" to a competitor's public relations "spin."  


Closing Thoughts

Will more and future leaders trust their teams and David's rich teachings in NRSS? Time will tell. But, why wait? Gain the upper hand by buying and studying David's work. The hardcover book officially ships today, September 2nd. 

Bonus #1: David published this free eBook on SlideShare, The New Rules of Selling: How Agile and Real-Time Sales Grow Your Business Now. It's 158 pages of New Rules Classic Goodness!

 

Bonus #2: David's Agile Marketing Presentation At the MCT 14th Marketing Summit in Istanbul, Turkey

Agile Marketing by David Meerman Scott from David Meerman Scott on Vimeo.

  

Bonus #3: (STILL A WORK IN PROGRESS) Mind Maps of Chapters 1-7. The goal is to have the remaining Chapters 8-10 completed by the end of next weekend. I'm still experimenting w/ the XMind Mind Mapping Software to make the maps easier to read in slide show mode.

Please be patient, and I'll update this post as quickly as I can. Here's what they look like so far (I know I can't read'em either):

 

 

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Tony Faustino is a marketing and corporate strategist.  He thinks and writes about how The Internet reinvents marketing strategy in his personal blog, Social Media ReInventionFollow his tweets @tonyfaustino or circle him on Google+. 

Steal These 5 Tips for Remarkable Writing from Ryan Holmes, HootSuite CEO

Last week Ryan Holmes, Hootsuite’s CEO, published “What’s (Really) Behind Gender Imbalance in Tech Careers” in the LinkedIn Publishing Platform. He also published an earlier version titled, “Culture or Nurture? Getting to the Bottom of Tech’s Gender Imbalance,” on the Hootsuite Blog.

So far, Ryan’s LinkedIn post earned:

  • 33,000+ Views
  • 620+ Likes
  • 270+ Comments

Wow! I’d love to drive traffic and engagement levels for my own LinkedIn content!

The Power and Status of Personal Brand

Yes, Ryan holds LinkedIn INfluencer status. On a daily basis, he cultivates and promotes a prominent and trusted personal brand. He’s CEO of services utilized by scores of digital marketing practitioners (including myself).

Paraphrasing another media influencer, Ryan Holmes is kind of a big deal.

 

All of Us Can Create Remarkable LinkedIn Posts (Even If We’re Not a Big Deal)

I’m not a big deal. I suspect most self-publishers in LinkedIn’s 313 million membership base aren’t   either. But, LinkedIn inFluencers aren’t the only members with valuable writing, thoughts, and experiences to contribute to the LinkedIn Community.

Through disciplined practice and study, we can learn how to create great content (just like inFluencers like Ryan Holmes). Let’s examine Ryan’s post for clues on what to “steal.”  In the words of Pablo Picasso

 

1. Write a Crisp, Eye-Catching, Headline

Easier said then done. I changed my headline 20+ times. It’s an iterative process. Here are the headlines Ryan published for the Hootsuite blog and LinkedIn:

Notice the tight precision of both headlines. In Ryan’s LinkedIn post, “(Really)” caught my attention and caused me to click on his post. The Hootsuite blog example poses a question. If we want to learn Ryan’s conclusions, I have to read the post. Great link bait.

Check out the efficient number of characters (with spaces):

  • Hootsuite Blog Post: 68 characters
  • LinkedIn Post: 55 characters

See how both headlines are Twitter-optimitized. Each leaves lots of room for retweets (RTs) and additional comments for Ryan’s ~52,000 followers.

Bonus:  Buffer’s articles for writing compelling headlines:

2. Support Your Argument with a Picture Painting the Story

The picture Ryan selected and credited cuts straight to his argument.  It’s ironic, humorous, and to-the-point. An unforgettable lead-in to initiate an important discussion.

Bonus: flickr’s Creative Commons Photo Galleries. Talented, generous photographers share their art in return for proper attribution. When using their photos, do the right thing and link back to their flickr gallery.

3. Newsjack Breaking News to Your Competitive Advantage

The gender imbalance issue in tech gained news momentum in late May 2014 when Google released its workforce diversity numbers and accelerated when Facebook released its workforce diversity data in late June 2014:

Google Trends Women in Tech 8-23-14

Google Trends Women in Tech Keyword Search 8-23-14

Workforce diversity in tech is an important, high traction news subject. Ryan re-framed this situation by opportunistically:

  • Turning the top-of-mind, news tide to Hootsuite’s advantage
  • Providing Hootsuite’s workforce diversity data
  • Introducing his perspective on the current and future state of workforce diversity at Hootsuite and the global tech industry

His leadership in understanding of this particular situation is a case study in top-down, CEO-driven, real-time communications and newsjacking (the art of introducing your ideas into breaking news stories). It’s 21st century, CEO media savvy and tactics at its finest.

Pay attention to breaking news events. They may inspire your creativity for your next post.

Bonus:  HubSpot Inbound Marketing Blog — The Inbound Marketer’s Complete Guide to Newsjacking

4. Acknowledge the Situation and Propose Measurable Solutions

Ryan distinguishes his communication by writing a first-hand account acknowledging gender imbalance in both Hootsuite and the technology industry. His Hoosuite Blog and LinkedIn Publishing Platform posts cite his company’s diversity numbers among 600 employees:

  • 40 percent are women
  • 23 percent work in tech roles
  • 38 percent hold leadership positions

In his words:

 “This comes out a bit better—but certainly not much—than at the other companies**. What exactly are we doing differently and, more importantly, what we can we do better?”

**Note: “other companies” refers to Google, Facebook, Yahoo, Intel, and Twitter (mentioned in Ryan’s previous paragraph).

He follows his acknowledgement by proposing solutions at both industry and company levels:

Bonus: About The Next Big Thing Foundation’s YouTube Video

 

5. State the Call-to-Action (CTA)

Ryan concludes his Hootsuite Blog post with an inspiring CTA: Help Us Change Tech’s Gender Imbalance. Wow.

I understand why he wrote a different CTA in his LinkedIn Post. But, I believe he earned the right to publish that CTA in both posts.

 

Ryan Holmes Blog Post Call-to-Action

Ryan Holmes Call-to-Action: “Help Us Change Tech’s Gender Imbalance”

 

Closing Thoughts

Reid Hoffman founded LinkedIn on the promise of network intelligence mutually benefiting a community at mass scale. We have to put ourselves out there and be vulnerable. Holding our  knowledge, ideas, and writing hostage benefits no one.

  • Share.
  • Publish.
  • Learn.
  • Practice.
  • Repeat.

Ryan Holmes does all of the above (and more).

More importantly, publishing his LinkedIn post and stating his call-to-action on the Hootsuite Blog may positively impact ONE woman’s professional career prospects (maybe her entire life).

Making a difference in one person’s professional life doesn’t require 33,000+ views. It takes ONE VIEW of ONE POST.

That post could be yours

 


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