Social Media Expertise, Part 2: Self-Publishing Content Versus Submitting a Resume

Stack of Paper

The Wall Street Journal Careers Section published the following articles on January 24th describing the challenges and sense of futility job candidates encounter when applying to a prospective employer:

Both articles highlight relevant trends in personal brand differentiation and demonstrating digital strategy / digital marketing expertise.  

Bottom Line.  Becoming an expert is one thing.  Demonstrating that expertise online to a potential client or employer is another.  Because, it doesn't matter if you're trying to earn a digital marketing or social media marketing position or another position in an unrelated industry.  

Either way, your online presence must be FINDABLE and HUGE.

Clients or Employers Conduct Online Due Diligence 

Is Your Online Presence Visible or Invisible?  Clients and employers use online search and social networks in hiring evaluations.  Key themes emphasized in both Wall Street Journal articles included:

  • How The Internet Reinforces a "Show-Me-What-You-Got" Mindset
  • Why Clients and Employers Want to Understand How You Think
  • Too Many Job Candidates / Self-Proclaimed Experts, So Little Time
  • How Employers / Clients are Using the Internet Evaluate Talents and Skills

Your Online Activity Represents How You Think.  Your resume does not.  The opening paragraphs of the No More Resumes, Say Some Firms article reinforce this growing notion especially among employers:

"Union Square Ventures recently posted an opening for an investment analyst.  Instead of asking for résumés, the New York venture-capital firm—which has invested in Twitter, Foursquare, Zynga and other technology companies—asked applicants to send links representing their "Web presence," such as a Twitter account or Tumblr blog. Applicants also had to submit short videos demonstrating their interest in the position."

"Union Square says its process nets better-quality candidates —especially for a venture-capital operation that invests heavily in the Internet and social-media—and the firm plans to use it going forward to fill analyst positions and other jobs."

"Companies are increasingly relying on social networks such as LinkedIn, video profiles and online quizzes to gauge candidates' suitability for a job. While most still request a résumé as part of the application package, some are bypassing the staid requirement altogether."

"A résumé doesn't provide much depth about a candidate, says Christina Cacioppo, an associate at Union Square Ventures who blogs about the hiring process on the company's website and was herself hired after she compiled a profile comprising her personal blog, Twitter feed, LinkedIn profile, and links to social-media sites Delicious and Dopplr, which showed places where she had traveled."

"We are most interested in what people are like, what they are like to work with, how they think," she says."

 
Rage Against the Machine

A Two-Front War: Other Candidates and the Company's Online Applicant Tracking System.  The accompanying WSJ video shares why optimizing a resume for keywords is vital.  Your resume can be unfairly weeded out by a machine's keyword algorithm (even with internal referrals). 



 

 

Show Clients and Employers Differentiating Content 

Show Me, Don't Tell Me.  This excerpt from Adam Singer's September 2011 blog post, How to Start a Career in Social Media, bears repeating.  The excerpt validates the WSJ article Union Square Ventures example (direct quote from Adam's blog):

"A friend of mine Eric Friedman tells the tale of his job interview with renowned VC firm Union Square Ventures in New York. During a pivotal second round interview Eric sat down with one of the partners, Brad Burnham and presented his resume. Brad told Eric to hang on to it as he just wanted to chat. When Eric pressed him as to why, Brad responded with something remarkable which went like this: “You can work really hard on crafting a well written, organized, resume with bullet points of accomplishments – but you can’t fake 500 blog posts.” On the web, it’s “show me, don’t tell me.”


Courage, Creativity, and Dedication Produce Differentiating Content.  David Meerman Scott wrote this great blog post titled, Courage.   He states the hardest part is starting:
 

"The tough part is the courage both to begin and to sustain the content creation effort.'
 

Do The Work.  Publishing great content lurks inside all of us.  Here are some examples David suggests pursuing:

  1. Writing (i.e., a blog, eBooks)
  2. Doing Videos (i.e., how-two, reviews)
  3. Shooting Photos
  4. Creating Infographics (i.e., visualizing data)
  5. Speaking


Conclusion

Start It and Ship It.  In 2012, I'm focusing on additional writing not only via this blog but also through creating and publishing a promotional eBook.

It's time to start.  I've mapped out enough ideas.  

And, I have to have the courage to see what happens.

Additional 2012 calls-to-action for execution and experimentation:

  • Publishing mindmaps about how I approach a problem / story
  • Shooting and publishing videos (as part of my book reviews in this blog and in my Amazon book reviews)
  • Networking with social media thought leaders by meeting them face-to-face

Becoming a Thought Leader Requires Courage.  You can't hope someone picks you.  You have to pick yourself.  But, self-proclamations aren't enough.  You have to do the work to back up that claim.  

Therefore, achieving this goal requires more effort.  And, I'm reminding myself to focus on one thing at time.  

Because, starting is everything.

Your Turn.  How are you going to show your expertise / your art to a potential employer or client?  How are you going to differentiate yourself among the masses?

Please share your thoughts in the comments.  And, I hope you'll return next week for Part 3.

Thank You.

 

Link to Photo Credit by striatic Via flickr

Is It Merck KGaA’s or Merck & Co.’s Facebook Page?

Tug of War

This Wall Street Journal article, German Merck to U.S. Merck: Get Out of My Facebook, presents a prime example of why a platform agnostic digital marketing strategy decreases the risks of relying on a single social media network.

Here’s a video from The Wall Street Journal providing a synopsis of the situation:



 

 

A B2C Battle for Facebook Real Estate

The article describes how both companies sharing similar names are fighting for the URL:  www.facebook.com/merck”.  The case is currently under review by the New York State Supreme Court.

Facebook's Consumer Reach Matters.  The court battle demonstrates Facebook’s importance in each company’s digital marketing mix and pharmaceutical marketing consumer reach.  Key quotes illustrating this point include:

“Merck KGaA said it entered into an agreement with Facebook for the exclusive use of the Web page in March of last year, but last month the drug maker discovered that it no longer had administrative rights to the page, which was filled with content related to Merck & Co.”

“Because Facebook is an important marketing device, the page is of great value, and its misappropriation is causing harm to Merck," the German company said. The spokesman said he couldn't estimate the actual costs involved in the loss of the Web page.”

 

Ownership of the Merck Facebook Vanity URL is TBD 

Merck & Co. Last Had The Facebook Vanity URL.  Here are pictures of both company’s respective Facebook pages on November 26th and November 30th: 

November 26th: Merck & Co. Facebook Page:

 Merck and Co Facebook Page 11-26-11

 

 

 

 

 

 

 

 

 

November 29th: Merck & Co. Facebook Page:

 Merck and Co Facebook Page 11-29-11

 

November 26th: Merck KGaA Facebook Page

  Merck KGaA FB Page 11-26-11

November 29th: Merck KGaA Facebook Page

 Merck KGaA FB Page 11-29-11

 

Neither Side Currently Has Use of the Vanity URL.  According this ZDNet blog post by Emil Protalinksi, Facebook will not allow either party to use the www.facebook.com/merck URL until both companies agree who can use it.  This explains the November 29th versions of each company’s Facebook pages.


Conclusion

Platform Agnostic Is the Best Web Marketing Strategy.  If you’re a subscriber and regular reader of Adam Singer’s blog, The Future Buzz, you’re probably familiar with Adam’s posts on creating and executing a platform agnostic web strategy. 

Content from these Future Buzz posts reinforce this credo relative to this news event:


From
Platform Agnostic Is Still The Smartest Web Strategy:

“You don’t rely on any single network, search engine, ad campaign, email list or other organic (or even paid) asset for attention. Rather, smartly, the mix you rely on for awareness is distributed.”

“Your long-term path for digital success is simple: don’t be lured into banking all your equity in someone else’s platform. Continue to embrace a platform agnostic approach, and thrive.”

From 19 Reasons You Should Blog and Not Just Tweet (for the purposes of this discussion substitute “Twitter” with “Facebook”):

“Remember, you’re essentially contributing to someone else’s network on Twitter – certainly there are returns, but make no mistake they profit from your attention.  I know you might not have a problem with that because you gain something too, but it’s good to be conscious of that fact.”

“These are all just tools to share content and ideas, no more, no less.  You need a cohesive strategy for all of them to drive conversions in one spot.  A blog is the perfect place for that if you want focused attention and to build an interested community.  What if any one network you don’t control falls out of favor or changes the rulesAt the end of the day, self-hosted blog owners control the vertical and the horizontal, whereas on Twitter or any external network you’re at the whim of someone else.”

“Careful of how much time you devote to Twitter instead of contributing to your own channel.  Spend the most time nurturing that – time spent in Twitter comes at the opportunity cost of fresh content to your blog.  You can use Twitter and other micro networks to draw subscribers and interest, but the premier value is in working on your own material in a unique space.”

From Why You Should Plan to Self-Publish Pretty Much Forever:

“Self publishing lets you become platform agnostic. You aren’t limited to one single network like Twitter, Facebook, Google+ or anything else. Rather, you effortlessly plug into all of them, including reaching unloved but extremely valuable RSS and email users. Not everyone will ever use every single platform, but everyone can share, comment and subscribe to content that is published via a domain you own. In fact, more platforms makes self-publishing more valuable, because independent content can easily be shared anywhere on the web.”

“By having a self-hosted blog or publication you control the design, calls to action and user experience. Change is not up to some external entity (whether for benevolent reasons or otherwise). Rather it is up to you. If you plan to build a community that stands the test of time it is far too valuable to place this ability in the hands of another.”

Are Both Firms Too Dependent On Someone Else’s Platform? Both firms participate in social media.  But, neither Merck & Co. nor Merck KGaA maintains a company blog. 

Maybe, this presents an opportunity for each company to develop a blog as the central hub for each organization’s web marketing strategy.  And, the other social networks like Twitter, Facebook, YouTube, et. al. take on the role of social media outposts / distribution channels.

Otherwise, what's to prevent any of the social networks from "changing the rules" where Merck & Co. or Merck KGaA currently invest their social media participation …


Merck & Co. Home Page (November 30th):

 

Merck & Co Home Page

 

Merck KGaA Home Page (November 30th):

 

Merck KgAA Home Page

 

Photo Credit by Casey Lessard via Flickr

Public Relations Strategy: Integrating Digital and Traditional Patient Advocacy Tactics

Pills 2 

Full Disclosure:  My employer provides management consulting advice to the pharmaceutical and biotechnology industry.  The opinions and content published within this blog post are mine only.

The Inspiration for this Blog Post.  The Wall Street Journal published this April 8th article: Resistance to FDA on Avastin Limits.   The article describes Terry Kalley's integrated public relations strategy using social media channels and traditional face-to-face meetings with Capitol Hill representatives.  Mr. Kalley initiated this public relations campaign with the assistance of AQABA Technologies (a global web strategies firm) because the Food and Drug Administration's (FDA) plans to limit the approved uses of the drug, Avastin.  His wife, Arlene Kalley, suffers from advanced breast cancer, and Avastin slows its progression. 

The Challenge.  As cited by the article, the FDA will conduct a hearing on June 28th – June 29th to "focus on competing interpretations of medical data about Avastin's effectiveness in delaying the spread of late-stage breast tumors."  The FDA wants the upcoming hearing focused on scientific data.  However, Avastin's manufacturer, wants patients to be able to testify. 

What's at Stake: Drug Access and Reimbursement.  The Wall Street Journal quotes Avastin's cost around $88,000 for a series of injections.  The article further states: "The Kalley's say that if the FDA withdraws approval for Avastin as a breast cancer treatment, insurers and Medicare might not cover the costs, even though doctors can still prescribe it for breast cancer."

A Case Study in Integrated Public Relations Strategy  

Traditional and Digital Public Relations (PR).  Mr. Kalley's and AQABA Web Technologies public relations strategy aligns the support of influential legislators and policy makers and builds public awareness through social media channels.  These traditional and digital tactics form an integrated public relations strategy that informs, publicizes, and rallies support from important stakeholders:

  • Breast cancer patients
  • Physicians
  • Lawmakers
  • News media

* Traditional PR.  Meet face-to-face with key Michigan legislators and influential Capitol Hill policy makers.  In addition, The Wall Street Journal article references that The Kalleys would be meeting with Avastin's company representatives.

* Digital PR.  Publicize in the online channels when meetings with Michigan legislators took place and with who (readily observable in the Freedom of Access to Medicines Twitter stream).

* Digital PR.  Attract potential supporters to the digital home base or hub – The Freedom of Access to Medicines Home Page.

* Digital PR and Traditional PR.  Promote within the online channels (i.e., Twitter, Facebook) positive media coverage (i.e., the recent Wall Street Journal article appeared on the front page of WSJ's print Marketplace Section).

Building Public Awareness Via a Social Media Home Base

The Freedom of Access to Medicines Home Page.  Mr. Kalley and AQABA created a foundation web page to increase public awareness and build patient advocacy.  The web page acts as the home base for the foundation's public and media awareness activities:

 

Freedom of Access to Medicines Home Page 

Easily Connecting Through Social Channels.  If you scroll further down the home page, you'll find the following social media "buttons" on the bottom right-hand section of the foundation's home page.  Easily finding these social media "buttons" is critical so the foundation can quickly connect with supporters and advocates who can further spread its mission through online word-of-mouth.

Freedom of Access to Medicines Social Buttons 

 

LinkedIn, Twitter, YouTube, and Facebook are Social Media  Content Distribution Outposts

Four (4) Social Media Outposts.  The "home base and outpost model" leads viewers back to The Freedom of Access home page from selected social networks.  The four outposts distribute content that:

  • Describes a physician-patient discussion on drug access and reimbursement
  • Provides real-time updates of important meetings with key legislators/policy makers 
  • Promotes the mission of the foundation
  • Thanks supporters sharing testimonials

For more information on using a content outpost approach as part of an overall public relations or social media strategy, here are additional resources:


How Freedom of Access to Medicines Leverages YouTube.
  By clicking on the home page YouTube button, you are linked to this 7-minute video about a distraught breast-cancer patient on Avastin.  These YouTube videos explains the drug access and reimbursement scenarios without a lot of medical or scientific jargon.

 

 

 
How Freedom of Access to Medicines Leverages Twitter.  Real-time updates about meetings with key government officials and policymakers are part of the content strategy.  Twitter plays a significant role in promoting the foundation's activities with these stakeholders:

Twitter Profile Freedom of Access 
 

Twitter Policymaker Freedom of Access p1 

Twitter Policymaker Freedom of Access p2 

How Freedom of Access to Medicines Leverages Facebook.  The foundation's Facebook page provides more detailed updates beyond Twitter's 140 character limits.  Facebook's status updates provide summaries and links to online articles the foundation wants to share with supporters.


Facebook Freedom of Access to Medicines 


How Freedom of Access to Medicines Leverages LinkedIn.  
 Mr. Kalley leverages the SEO benefits of his LinkedIn Profile because the #1 Google search result for his name is his LinkedIn Profile:

Terry Kalley Google Search 
His LinkedIn Profile describes the foundation's patient advocacy mission and objectives in the Professional Experience Summary Section:

Terry Kalley LinkedIn Public Profile 

Conclusion

The Freedom of Access to Medicines Blog Launched on May 1st.  As of the original publication of this post, the missing piece in the Freedom of Access to Medicines digital public relations portfolio was a blog.  However, The Freedom of Access to Medicines Blog launched on May 1st.
 

Freedom of Access to Medicines Blog Page 2

A press release describing the Freedom of Access to Medicines Blog can be found here.

Adding a blog provides numerous search engine optimization (SEO) benefits that can increase the foundation web site's:

  • Important long-tail search keywords and phrases
  • Number of indexed pages in search engines
  • Number of inbound links (a key metric in search engine rankings) 

Two resources I've studied on the SEO benefits of blogs in building your Google search rankings are:

Initiative and Creativity in Public Relations.   The Freedom of Access Medicines example showcases how an organization can harness The Internet's global scale and reach particularly through social media.  Similarly, The Wall Street Journal article references how Avastin's manufacturer employs Weber Shandwick (a large, global public relations firm) to garner public and media support. 

One Person's Individual Efforts Augmented by Integrated Social Media Tactics Can Make a Difference.  I'm sure other organizations and individuals are taking notice of Mr. Kalley's and AQABA'S combined face-to-face and digital efforts.  I plan on following the results all the way to the June 28th – June 29th finish line.   
 

 

Tony Faustino is a marketing and corporate strategist.  He writes about how The Internet reinvents marketing strategy for organizations and individuals in his marketing strategy blog, Social Media ReInvention.  Follow his tweets @tonyfaustino or circle him on Google+.   

 

Photo Credit by e-MagineArt.com via Flickr