Social Media Expertise, Part 3: LinkedIn Answers – Building Trust One Person at a Time

LinkedIn Chocolates

A resounding theme of content marketing strategy focuses on creating compelling and remarkable content to solve your audience's problems.  Genuinely helping someone by sharing content, knowledge and experience without shilling your own products or services is not only differentiating but also rare.  

That's why solving without shilling is an unmet need and first step in building a trustworthy and credible online reputation.

LinkedIn Answers: One-To-One Trust Building

Building a Reputation Requires Focus and Prioritization.  Investing one's time and knowledge over multiple social platforms is part of active social media participation. Therefore, prioritizing and allocating time becomes even more important if the goal is to build a go-to reputation in a particular subject or industry.

LinkedIn Answers: Overlooked and Underrated.  LinkedIn Answers is an overlooked and underrated platform in earning individual trust and building credibility.  For better or worse, the Internet is a medium powered by buzz around "bright and shiny objects."   What's was yesterday's Delicious.com is today's Pinterest.

An Unmet Need: Helping Others Help Themselves.  LinkedIn Answers provides opportunities and benefits in helping an individual person address his/her problem. That's why participating in LinkedIn Answers presents a HUGE opportunity to build one-to-one trust.

How to Get Started in LinkedIn Answers

1. In your LinkedIn Home Page, look under the "More" Tab:

LinkedIn Answers Screen Shot 1
 
2. Click on "Answers." You should now see this screen:

LinkedIn Answers Screen Shot 2

 

3. Click on a category / topic you find interesting.  You can choose a topic in the Recommended Categories or you can browse all topics found on the right-hand side of your page:

LinkedIn Answers Screen Shot 3

4. I frequently review the questions under Recommended Categories.  Click one of those links to see "Open Questions" posed by LinkedIn members.  

Let's see what open questions are available under "Internet Marketing:"

LinkedIn Answers Screen Shot 4

 

5. Next, choose the questions you can answer really well.  In step #4, I clicked on the question titled: "In your experience, do you think that an impressive blog will take the place of a formal website?"  

The individual Q&A screen for that question looks like this: 

LinkedIn Answers Screen Shot 5

6. Click on the yellow "Answer Button."  The next screen that pops up provides a field where you can write up and submit your answer.  You also can include hyperlinks to web pages supporting your answer.

LinkedIn Answers Screen Shot 6

 

5 Benefits of Participating in LinkedIn Answers

1. Increasing Your Personal Credibility, Authority, and Visibility. LinkedIn Answers is a great place to start to increase your online visibility and authority in a specific industry or subject.  Following through on a daily or weekly goal to answer questions in your chosen categories. 

2. Earning Expertise and Trust Via Best Answer Designations.  LinkedIn Answers is a great example of gamification.  LinkedIn members posing questions have the option to award Best Answer Designations.  Best Answers are social proof personified. And, earning them is fun and motivating! 


LinkedIn Best Answers Badge 1

LinkedIn Best Answers Badge 2

3. Gaining New Social Media Followers (i.e., Blog Subsribers, Twitter Followers, etc.).  Every time you answer a LinkedIn question, you share insights about your knowledge.  Take advantage of this personal branding opportunity!  Crafting and submitting thoughtful LinkedIn Answers (without blatantly selling) is a proven inbound marketing tactic for promoting a personal brand or your organization's products / services.

4. Earning a New LinkedIn Connection — Validation From The Person Asking a Question.  Why?  Because, you earn that person's individual trust.  A person posing questions on LinkedIn Answers will usually evaluate both your answer and your LinkedIn Profile (especially if he / she found your response helpful).  The quality of your answer determines if you receive an invite to join his / her network.

5.  Earning a New LinkedIn Connection — Validation From The People Who Answered the Same Question.  Why?  Awarding of a "Best Answer" promotes friendly competition among the respondents.  Remember, the answers are public to all LinkedIn members.  Therefore, the people who who answer questions on LinkedIn Answers are also evaluating both your answer and your LinkedIn Profile (especially if you are awarded the Best Answer). If you impressed one of the responders, you may receive a LinkedIn invite from him / her also.

Conclusion

Daily Monitoring and Answering of LinkedIn Questions.  I monitor opportunities to answer LinkedIn Questions everyday.  My daily personal goal: answer one (1) question that I know I can provide a really good answer.  However, that doesn't mean I answer one everyday.  I answer only questions when I know I can provide strong and differentiating responses.  LinkedIn Answers supported with facts, additional hyperlinked resources, and a confident tone are killer!

New Learning Opportunities.  If I'm unable to answer a question with a differentiating answer, I move on. But, here's the learning opportunity:  I continuously identify areas for new growth opportunities.  When there's a great question I know I can't confidently answer, I record it in my idea book to start Evernoting and studying articles to fill that gap. 

A 15-Minute Daily Process Generating Huge Personal Brand Returns.  Monitoring the conversation and answering selected questions on LinkedIn Question & Answers literally takes 15 minutes.  

  1. Is there a process for efficiently monitoring LinkedIn conversations in Questions & Answers?
  2. What exposure can a LinkedIn Answer provide beyond the LinkedIn Community?

Answer to #1.  Yes.  That's the subject of Post #4 in this series (scheduled publication: next week).

Answer to #2.  Your LinkedIn Answer can achieve national / global exposure because it may get published in a branded, global, online publication.  That's the subject of Post #5 in this series (scheduled publication: two weeks from this post).

Thank you.  And, please return for Post #4.

 

Photo Credit by Nan Palmero via flickr

Flushing Away Credibility With Veiled Sincerity

SPAM graphic 1 
 

What's The Inspiring Salman Khan, Founder of The Khan Academy, Doing on a Blog Post Discussing Spam and Insincerity?

Recently, Mitch Joel published this great article, Why We Should All Respect The Internet (Just A Little Bit More) in his Six Pixels of Separation Blog.  The post highlights  Salman Khan's 2011 TED Conference presentation on the The Khan Academy

The article included the following video: 


 

Making a Difference by Leveraging the Internet's Power.  Doesn't this video make you feel good about truly making a difference in other people's lives?  Isn't the audience's standing ovation and Bill Gates' appearance at the end of the video uplifting?

Salman Khan's passion and vision to reinvent and reimagine education (e.g., "create something of social value") inspires tremendous possibilities.  What he's currently achieved took courage, passion, and blind faith because he initially financed the entire operation himself. 

All That's Good About The Internet.  The TED / Salman Khan video highlights all that's good about The Internet.  Khan's actions represent the values Mitch Joel discusses about online media in his Six Pixels of Separation book:

  • Being Helpful and Being Sincere (pages 168 – 169; a repeated theme throughout the book)
  • You Can't Fake Sincerity / Passion (pages 130 – 131; another important repeated theme)
  • Online Digital Channels are All About Transparency and Trust (a quote snippet from page 126)


What's Got Me Worked Up: This Spammer's Veiled Sincerity

Flushing Away Your Credibility (in 23 Words or Less).  The article generated and attracted a number of comments.  And then, this comment appears … 

Spam Comment

When I read this, I thought "doesn't the commenter realize the Salman Khan he's referring to is not the person in the TED video?"  I clicked on this commenter's name (the hyperlink was enabled at that time), and up pops a spammy website for some shady, loan business.  

Spam Ready for Table 5!  Apparently, the spammer did a Google search on "Salman Khan."  But, he quickly and mistakenly decided the first two results are the person in the TED video. 

Apparently, he didn't have time to click on the search results and read the extra details.   I guess that happens when you're too busy cooking spam and serving it while it's still hot!

Salman Khan Google Search 

 
Conclusion 

Justice is Served.  I checked Mitch's article a few days later and he disabled the hyperlink to this person's website — VINDICATION!  And, I'm glad Mitch published the spammer's comment to expose his real name and uninformed comment so others can witness and promote this person's credibility loss FOREVER.  If you go to Mitch's article, you'll see this commenter's inbound link is the only one disabled.   

Attention Does Not Equal Trust.  Mitch explains this concept on page 167 of Six Pixels of Separation.  This spammer did catch my attention (and for all the wrong reasons).  And, I know better now not to trust him in the future. 

More, importantly, I hope others will spread the word about this person's lack of credibility.

Am I Overreacting?    Maybe, I'm taking this too seriously.  Please tell me what you think.  I'd like to know.

 

Photo Credit: by arnold | inuyaki via Flickr

3 Findings on Real-Time Trust and Influence in Online Communities

TrustI recently wrote a blog post titled: 3 Social Media Tips for Oogy — The Dog Only a Family Could Love. I wrote this post because I wanted other people to discover this moving and inspiring book about a very special dog and the people who rescued him.  The post was my small contribution to promote the book and hopefully increase its public awareness via social media.  I have no personal or business relationship with the book's author and its publishers.  I just love this book and its beautiful story.

 

After publishing this post on November 1st (late evening), I sent out this message via Twitter on November 3rd (mid-day):

  

Trust - Tweet 

 

I couldn't predict what happened next.  In my opinion, I think the following events and findings are an example of the real-time power of trust and influence in online communities.

 

Thursday, November 4th (approximately 10:30 AM Central Time)
My wife calls me at work and says my blog post is posted on Oogy's Facebook Page!  Unbelievable!  I was busy at work so I couldn't go to Facebook until later in the afternoon.

 

Thursday, November 4th (a little after 4 PM Central Time)
I checked Oogy's Facebook Page and look what I find — I was thrilled and honored!  People even commented on the link posted by Mr. Levin (the author of the book and Oogy's owner).  I left my own Facebook comment thanking Mr. Levin and Oogy for their kindness and generosity in linking to my blog, and I commented on how Oogy's book genuinely inspired and moved me.

 

Trust - Oogy Facebook 
 
 

That evening and over the next few days, I asked myself the following questions:

* What could be the potential impact on my blog post traffic due to Oogy's inbound link and personal referral to his growing legion of Facebook Fans (9,550+ and growing)? 

* What type of real-time influence do Oogy and Mr. Levin have with their Facebook Fans online behaviors (i.e., positive / negative)? 

* Is there a way to quickly measure the impact of this real-time influence?

 

Here's my analysis in addressing these questions using some of the basic features of Google Analytics.

 

Finding #1: Oogy's Facebook Fans Trusted His Referral to My Post

Why? Mr. Levin inserted the link to my blog post on his own.  In my tweet, I made no solicitation or request for an inbound link.  The purpose of my tweet was to bring the attention of Mr. Levin's book and my blog post to my Twitter Followers (and it's a modest 400+ following).  Mr. Levin and Oogy's inbound link was confirmation that I wasn't some spammy website.

 

 

Google Analytics - Oogy FB Referrals 
 

And maybe, they thought I had some worthwhile content to share …

As a bonus, here are some of my favorite articles covering trust and online word-of-mouth (WOM):

* The State of Online Word of Mouth Marketing [STATS] from Mashable
* What Advertising Do Consumers Trust from eMarketer

* Trust Word-of-Mouth from eMarketer
Does Anyone Trust the Media from eMarketer 

 

Finding #2: If Readers Trust the Source, Positive Word Travels at Real-Time Speed

Here's some back-of-the envelope analysis with Google Analytics on how quickly Oogy's Facebook Fans clicked on Mr. Levin's inbound link to access my blog post.  These fans were clearly positively influenced by Mr. Levin and Oogy's referral because they didn't take long in accessing my blog:

* Date/Time Inbound Link was Posted on Oogy's Facebook Page – November 4th, 8:31 AM Eastern Time (assumption because Mr. Levin lives in the Philadelphia, PA area)

* Date/Time of 1st Facebook Visitor's Click to My Blog Post – November 4th, 9:00 AM Eastern Time (my Google Analytics Time Settings are in Central Time so I did the conversion here)

* Real-Time Elapsed Between Inbound Link Post and 1st Visitor Visits Less than 30 minutes.  This 1st visit could have come even faster but I can only measure visitor traffic in Google Analytics on an hourly basis.  I examined data from another web analytics tool, and that tool tells me the post was accessed six (6) times within the first 5 minutes of the Facebook inbound link's placement.

 

Google Analytics - Oogy FB Visits 

 

The swift reaction by Oogy's Facebook Fans to access my blog post emphasizes the real-time speed of the World Wide Web.  David Meerman Scott has published a recent series of blog posts and a new eBook on the World Wide Web's power in real-time marketing and communications for individuals and organizations.  You can access the links here:

* Make Your Website A Real-Time Machine: A Manifesto
* How B2B Companies Use Real-Time Blog Posts to Get Trade Media Exposure
* How Real-Time Communications Drives ROI At Fortune 100 Companies

* (eBook) Real-Time: How Marketing & PR At Speed Drives Measurable Success

 

Finding #3: Oogy's Fans Actually Read The Blog Post — How Cool!

This made me feel really good.  It looks like these new visitors took time to read the article, and I believe the referral from Mr. Levin and Oogy had a lot to do with that.

 

Google Analytics - Oogy FB Referrals 

Conclusion

Oogy's Facebook Fans came to my blog and read my post because they trusted the referral from Oogy and Mr. Levin.  These fans didn't come to my blog because they knew me, or because I'm a widely known blogger.  I'm just starting out in blogging, and I'm trying to build a loyal following and positive reputation one blog post at a time.

It's telling how Oogy's Fans literally arrived at my site in 30 minutes or less after Mr. Levin posted his inbound link to my blog.  The real-time power and influence of trust is truly a driving and powerful force in online communities.

Photo Credit: Terry Johnston via Flickr

Part 5: The 3 “T’s” According to Tina Brown: Team, Trust, and Timing at The Daily Beast

#1 Combine the Talents of Media Veterans with the Technological Savvy of  Digital Natives

J0442176[1]During the Q&A session, Tina Brown disclosed that The Daily Beast team is small (~35 people).  She spoke highly of her experienced editors formerly with The Wall Street Journal (WSJ), and how they work closely with a savvy technology colleague from the Comcast Social Media Division.

Even more importantly, she explained that these former WSJ teammates learned social media execution quickly by working frequently with heavily experienced New Media team members.

Ann Handley, the MarketingProfs.com Q&A moderator, described these technologically savvy young turks as "Digital Natives."  Brown remarked how her 20-year old interns at The Daily Beast can complete assignments quickly and efficiently because these "Digital Natives" are well-versed in social media and search engine technologies.  In Brown's mind, there's no question that the younger generation who grew up online have developed an "online subtlety and flexibility" over there older counterparts.

Her instincts are correct and are validated by this Forbes Insights Report titled: The Rise of the Digital Suite: How Executives Locate and Filter Information.  In this report, I would say that the aforementioned Digital Natives bear a strong resemblance to the segment described as Generation Netscape in the Forbes Insights Report. 

#2 Delegating Trust Allows Tina Brown to Directly Focus on Brand Extension Strategy   

J0341915[1] In Brown's opinion, one of the challenges she routinely addresses at The Daily Beast is "frantically looking" at every detail to drive future growth.  Creating a viable brand extension strategy requires significant time commitments.  Brand extension strategies she shared during the keynote address included:

* A regular "This Week in Culture" segment on NPR News
*
The recently announced Beast Books joint venture with Perseus Books
* Personal appearances by Brown on MSNBC's Morning Joe to promote The Daily Beast Cheat Sheet

I'm convinced Brown wouldn't be able to focus on brand extension if she were involved in every detail of operations.  Some these brand extension strategies require her direct involvement because of her business connections and sheer cachet and star power.  It sounds like she delegates trust and responsibility to her talented team members.  Delegating trust and  responsibility will need to increase so Brown can spend more time in creatively extending The Daily Beast Brand.

#3 Timing is Everything Because the Right Story at The Wrong Time is the Wrong Story

J0400499[1] One of the guiding principles Brown instinctively draws upon from her journalism days is "The Right Story at the Wrong Time is the Wrong Story."

She explained that you have to understand when the "window of people's attention is open or slammed shut."  However, when the topic "hits the boiler" and people's attentions are engaged — this is your opportunity!  The speed of the Internet further fuels the opportunity especially if you can align the news moment with emotion.

The example Brown cited here was the Quentin Tarantino movie, Inglourios Basterds.  One of The Daily Beast writers knew the daughter of one of the 30 soldiers portrayed in the film.  The Daily Beast interviewed this woman who expressed her view that her father's life bore little resemblance to the one described on-screen.

When The Daily Beast published this interview, My Father, The Inglourious Basterd by Kim Masters, the story garnered significant traffic.  It was an emotional, 1st person account that intersected with an important cultural moment.  If The Daily Beast published this interview 3 months prior to the movie's release, expressed interest would be low.

Bottom Line:  Good old-fashioned timing that's informed by past experience and instinct can successfully guide when to act opportunistically.  Pay attention to the conversations currently engaging your audience because that determines if you can win.