Does Malcolm Gladwell, Author of The Tipping Point and Outliers, Use Marketing Research?

Old Typewriter Keys

No.  He Writes For Himself.

Fast Company uncovered important insights about writing habits in its Leadership Hall of Fame article on most influential business books and authors. 

Interviews with Malcolm Gladwell (author of The Tipping Point) and Dan and Chip Heath (authors of Made to Stick) revealed common themes:

  • They wrote about subjects they found interesting
  • They have no idea why their books and concepts became popular
  • They wrote about topics and shared work they wanted to better understand

Malcolm Gladwell Writes About What Makes Him Happy

Gladwell offered these thoughts when asked why he thought audiences made The Tipping Poing a best seller and influential work:

"I've considered all my books to be very private, idiosyncratic projects designed to make me happy.  And, I'm forever surprised when they make other people happy."

Dan and Chip Heath Write About Things That Puzzle Them

The Heath Brothers wrote Made to Stick because they wanted to better understand communication phenomenon that didn't make sense.  Here's what Dan Heath shared in the Fast Company interview:

"We were puzzled and somewhat disturbed by the fact that lots of shady ideas–like urban legends, conspiracy theories, and rumors–have no trouble succeeding in the marketplace of ideas. Meanwhile, many important ideas fail to stick (e.g., public health messages and the correct nationality of our president). We wanted to reverse-engineer the "naturally sticky" ideas and figure out what made them so effective. In the book, we tried to demonstrate that there are patterns that explain their success, and these patterns can be used by people who have credible, important ideas to share–teachers, non-profit leaders, entrepreneurs, etc."

Here's Dan Heath's reply on why he thought Made to Stick succeeded:

"I'd love to tell you that it all unfolded according to our master plan of stickiness, but the honest answer is that I have no clue. Chip and I worked hard on Made to Stick, and we're proud of it, but I'm not naïve enough to think that our hard work explains anything. There are lots of great books that don't get much attention. I think the book's success was 90% luck and 10% putting duct tape on the cover."

Concluding Thoughts

Why Obsess or Worry About What Might Be Popular?  It's safe to say no one really knows what will resonate with readers.  No one knows what pre-determines something going viral.  The process is about building, measuring, and learning (a key concept I'm reading about in The Lean Startup by Eric Ries).

Don't Be Your Own Worst Enemy.  My latest blog post series reviewing the book The Start-Up of You was a labor of love.  But, it was the most agonizing and difficult writing experience in my three (3) years of blogging.

During the entire process I constantly worried about "what if no one likes this?"

Well, here's what Google's says from the first-page results for the search phrase "start-up of you book review":

 

Google Screenshot Start-Up of You Book Review

No More Self-Sabotage.  Out of 1 billion+ Google search results, these two (2) posts rank #2 and #3 on Google's front page.  Why was I flinching????? 

Just Ship It.  Write it.  Publish it.  Put it out there.  Share it.  Let others Share It, Comment On It, Like It, Tweet It, Plus It, LinkIn-To-It, or Pin It.  And, if your readers don't, lack of applause doesn't make your work or your art less valuable.

Maybe, readers sometimes just want to read. 

Commit To The Process.  That's the the beauty of online publishing (and The Internet).  You can keep experimenting and pivoting to continuously build, measure, and learn because:

  • Your audience will inform you
  • Google will inform you  
  • Your gut will inform you (but don't let it paralyze you)

All of the above will help you improve and move closer with each iteration.  Freedom to experiment is a good thing.  

 

And that's a topic we'll discuss next.  Stay tuned …

 

Tony Faustino is a marketing and corporate strategist.  He writes about how The Internet reinvents marketing strategy for organizations and individuals in his marketing strategy blog, Social Media ReInvention.  Follow his tweets @tonyfaustino or circle him on Google+.   

 

Link to Photo Credit by Raul Hernandez Gonzalez

20 Statistics from Fast Company’s The Great Tech War of 2012 Article

Number 20

I love this recent article, The Great Tech War of 2012 by Farhad Manjoo from the November 2012 issue of Fast Company.

The article provides several insights on how Apple, Amazon, Facebook, and Google, compete in numerous industries. 

Plus, there are a number of great facts and statistics about each company.  If you’re looking for an article packed with facts and figures about these companies, read on … 

Here are some favorites:

1. 49 Days Before Killing H-P's TouchPad.  H-P’s foray into the tablet market with its TouchPad lasted only 49 days.

2. $100 Billion in Revenues by 2015.  When Amazon doubled in size from 2008 to 2010, it hit $34 billion in annual revenue.  Analysts expect Amazon to achieve $100 billion in annual revenue by 2015, faster than any company ever.

3. 17,000 Motorola Mobility Patents.  Google acquired Motorola Mobility for $12.5 billion (along with Motorola Mobility’s 17,000 patents).

4. $30 Billion in Revenue.  Google’s advertising business is on pace to earn $30 billion+ in 2011, almost double 2007’s revenue.

5. 250 Million Facebook Shares Daily.  Facebook members share 250 million+ pictures a day.

6. 800 Million Facebook Members.  Facebook has 800 million+ members (as of the article’s publication).

7. 11 Industries.  Apple, Amazon, Facebook, and Google are disrupting eleven (11) diverse industries (and compete against each other in many of these industries):

  • Mobile
  • Communications
  • Advertising / Marketing
  • Local
  • Retail
  • Payments
  • Entertainment
  • Music
  • Gaming
  • Publishing / Media
  • Cloud

8. $1.5 Billion from the Cloud.  Apple’s iCloud service is projected to generate $1.5 billion.

9. $28.57 Billion in One Quarter.  Apple generated $28,571,000,000 or $28.57 billion in the third quarter of 2011 (nearly double the $15.7 billion it booked in third quarter 2010.)

10. $1.6 Billion in Advertising Revenue.  Facebook’s ad revenue business for the first half of 2011: $1.6 billion (double the amount during the same period in 2010).

11. 400 Million Facebook Members Log-In Everyday.  Facebook’s membership is now 800 million+ users.  400 million+ users log in every single day.

12. 2 Billion Facebook Likes or Comments.  2 billion Facebook posts a day are “liked” or “commented upon.”

13. Apple and Android Rule Smartphones.  According to Nielsen, Google’s Android powers about 40% of smartphones; 28% run Apple’s iOS.

14. $368 in Profit Per Phone Versus $10 Per Year Per Device.  But, Apple makes a $368 profit on each iPhone. Google, on the other hand, makes less than $10 annually per device for the ads it places on Android phones and tablets.

15. 28 Projects Dead.  At the time of the Fast Company article’s publication, Larry Page (Google's CEO) killed 28 underperforming projects.

16. 30% Growth.  Google’s traditional ad business is averaging about 30% growth in 2011.

17. 64% Market Share in US Search.  Google commanded 12.5 billion of the 19.5 billion total searches in the US in August 2011 according to comScore.  That’s a 64% market share in the US.

18. $70 Billion Markets (Domestic Advertising and Cable TV).  Two (2) key markets Apple, Amazon, Facebook, and Google each want a piece of the $70 billion in domestic ad revenue AND $74 billion in cable-subscriber fees.

19. 6,000 Patents from Nortel.  A coalition that included Apple and Microsoft spent $4.5 billion to outbid Google for 6,000 mobile-related patents owned by Nortel.

20. 2,000 Patents from IBM.  Google paid an undisclosed amount to purchase 2,000 patents from IBM.

21. 21 Years for Amazon Versus 34 Years for Wal Mart.  Analysts predict Amazon will hit $100 billion in revenue by 2015.  This achievement will result 21 years after the Jeff Bezos founded the company.  In contrast, it took Walmart 34 years to achieve this benchmark.

22. Amazon Prime Means $900 Per Year Versus $400 Per Year.  Amazon Prime customers spend an average of $900 per year on the Amazon site.  In the year before a typical Amazon customer joins Amazon Prime, he/she spends $400 per year.  Growth in the Amazon Prime customer segment is 50%+ annually.

23. Will $24 Billion Grow to $200 Billion?  Facebook and Google directly compete in the $24 billion online display advertising business.  Google believes this market will be a $200 billion per year market in the next few years.

 

Note: I added numbers 21 thru 23 a few days after I originally published this post.

Photo Credit Via Flickr by Kirsty Hall

Bin Laden Announcement Spotlights Power of Real-Time

Osama bin laden time cover

I checked my laptop's Twitter stream around 10 PM Sunday evening for real-time news feeds.  And, that's when Twitter informed me of Osama bin Laden's death in real-time.

Our Consumption and Participating in Real-Time News Drives a Traditional Industry's Transformation.  I've reflected on the media activities of the past 48 hours.  The picture above symbolizes more than the aftermath of September 11, 2011.  

It galvanizes how we are both consumers and participants in the transformation and reinvention of a traditional industry (especially how we interact with news content):

  • Searching / Learning 
  • Broadcasting and Sharing 
  • Consumption

Earth-Shattering Insight?  No.  But, how the Osama bin Laden news story unfolded in real-time presents an instructive case study for many tradtitional industries (not just journalism and publishing but also marketing, advertising, and public relations). 


#1: Social Networks are Our Real-Time News Channels

More People Found Out About bin Laden's Death Via Twitter and Facebook.  Mashable conducted a poll with 20,000+ respondents.  Twitter and Facebook easily outdistanced television.  Even broadcast television lacks the real-time impact of online media platforms.

Mashable bin Laden Poll

Facebook's News Function Goal– Become "The People's Newspaper."  I mentioned earlier how I consult Twitter for real-time news updates.  It's no coincidence that Facebook also recognizes real-time news as a competitive differentiator.  

According to this Fast Company article, Meet Facebook's Journalist Ambassador, the social network now accounts for more than 5% of traffic for many major news outlets.  The article describes Vadim Lavrusik's role as Facebook's Journalist Ambassador. 

Here's a Wall Street Journal video publicizing Facebook's recent hire of Vadim Lavrusik.  Note Mr. Lavrusik's comment describing his intent to make Facebook "the people's newspaper."



 

Journalists on Facebook Page.  The Journalists on Facebook Page is part of the company's strategy to build relationships with journalists.  Notice how several status updates pertain to the bin Laden story:

Facebook journalists page

#2: Mobile Devices are the Accepted Real-Time Publishing Platform (Especially the Smartphone)

According to this May 1, 2011, Fast Company article, Keith Urbahn, chief of staff for the office of the former Secretary of Defense Donald Rumsfield, appears to be the first to have broken the news about bin Laden's death:

Twitter bin laden
Urbahn Broadcasted the Tweet From His Smartphone.  I'm not surprised Urbahn broadcasted the news on Twitter.  But, notice the news broadcasting platform — his smartphone.  Maybe, I'm old-fashioned in thinking the publication of a major news event requires a computer keyboard and wireless Internet connection.


#3 The Real-Time Marketing & PR Power Law


This TechCrunch article requires no explanation: Google Saw One Million Percent Increase In Searches For 'Bin Laden' on May 1.  The article says Google's greatest traffic spike occurred between 7:30 and 8:30 pm PST (around the time the news broke on Twitter).  TechCrunch graphed the number of Google queries by time.  Look how the graph shares the properties and shape David Meerman Scott describes as The Real-Time Marketing & PR Power Law. 

Looks Like Page 29 of David Meerman Scott's Real-Time & Marketing PR Book.  Here's the graph from the TechCruch article.  Notice how the spike in Google search queries correlates with the real-time announcement on Twitter and eventually trails off:


 
TechCrunch real-time graph google queries
 

#4 The Real-Time Marketing & PR Law of Normal Distribution


Looks Like Pages 30 to 31 of David Meerman Scott's Real-Time Marketing & PR Book.  This TechCrunch article, Bin Laden Announcement Has Highest Sustained Tweet Rate Ever, At 3440 Tweets Per Second, displays a graph of tweets per second the evening of May 1, 2011. 

Notice how this graph shares several real-time attributes David Meerman Scott describes in his book (my notes are in red text):

  • Breaking News
  • Triggers
  • Excitement
  • Peak
  • Old News
  • Done 


Tech Crunch graph of Tweets per Second May 1 2011

#5: The Blurring of Trusted, Traditional News Sources 

Non-Traditional "Hard News" Sources Provide Diverse Points-of-View.  Each of these organizations or individuals is a trusted news source pertaining to technology and online media.  Their points-of-view blended their niches with this traditional "hard news" story:

Fast Company and Wired: Social Technology Related

Fast company bin laden
 

Wired bin laden

 

Danny Sullivan of Search Engine Land Blog: Google Now Versus Google on September 11, 2001


Search Engine Land Bin Laden Google

 

#6 We Share and Consume Powerful Images With Viral Speed


This Situation Room Image Will Be Burned in Our Minds Forever.  This picture from the White House's Flickr account showing President Obama and his top advisors speaks volumes.  According to a May 3rd TechCrunch article, the image garnered almost 1.6 million views:


President Obama and key advisors

An Important Historical Artifact.  The TechCrunch article further states this image is probably the fastest viewed photo on Flickr.  The image achieved its viewer volume in less than 38 hours.       


Conclusion

How Did You Learn About the Osama Bin Laden Announcement?  Were you on Twitter, Facebook, or another social network?  Did you head right to Google News or did you go straight to a traditional news source (i.e., New York Times, BBC, Wall Street Journal, CNN, Bloomberg, etc.)?

I would love to understand your views on how the news unfolded.  

A Historic Moment.  This event marks an important time in United States history.  Its unfolding in real-time portrays how we choose to publish, search for, and share historical events.

And, our use of social technology during this event reinforces the forever-changing, transformation of all media.

 

 

Link to Photo Credit 1: Time Magazine

Link to Photo Credit 2: White House Flickr Stream

Facebook and Google: Similarities in Reinvention and Innovation Mindsets

Fast Company recently published its March 2010 cover story: The World's Most Innovative Companies.  In this issue, Ellen McGirt wrote a great profile about FacebookWhile reading the article, I was struck by the strong similarities between Facebook and Google regarding reinvention and innovation.

Google's Mindset
I've written in a previous blog post what I've learned about how Google approaches innovation / reinvention.  Google's attitude is to:

* Question everything
* Ask "why does this have to be the way it is?"
* Encourage engineers to push the envelope, to assume that their mission is to disrupt traditional ways of doing things

Facebook's Mindset
According to the Fast Company piece, "hacking" plays a key role in Facebook's corporate culture.  Mark Zuckerberg (Facebook's CEO) explains this process as:

* Being unafraid to break things in order to make them better
* The root of the hacker mindset is "there's a better way"
* Just because people have been doing it the same way since the beginning of time, I'm going to make it better

Here's a Facebook blog post written by Andrew Bosworth (a top Facebook engineer) called Working With Zuck.  Bosworth describes four (4) characteristics about working with the famous twenty-something CEO:

* Zuck Expects Debate
* Zuck Isn't Sentimental
* Zuck Experiences Things Contextually
* Zuck Pushes People 

This shows how great minds think alike, and it's no surprise that Facebook and Google ranked as #1 and #2 respectively in Fast Company's list of most innovative companies.

I know there's a lot currently being written about future businesses that Facebook and Google may compete in (i.e., vertical search), but I think the fiercest area of competition will be in the war for talent.  Check out this recruiting video Fast Company posted as part of the article.  There's no question both firms are targeting many of the same talented engineers: