It shocks me Apple’s top digital talent posted a total of four (4) tweets during the live event. 4. That’s it. Why was he silent during the #AppleLive stream meltdown? Why wasn’t he communicating with fans during this crisis?
Most of All, Why was Angela Ahrendts Noticeably Absent?
Instead, we get this. One (1) tweet. Are you kidding me????? Why was one of the world’s greatest marketers silently sitting on the sideline????
Closing Thoughts
The #AppleLive stream disaster exposed the consequences of Apple deciding not to participate in real-time communications during the Steve Jobs era. Sadly, they’re continuing on the same path with Tim Cook.
CTRL ALT Delete Is a Gift on 21st Century Career Leadership and Opportunity Management. Mitch frames and delivers his compelling arguments in two (2) sections:
1. Reboot: Business – The 5 Massive Movements
2. Reboot: You – The 7 Triggers
Yes, his book describes corporate and marketing strategy opportunities impacting organizations (big or small). Yes, his book contains important personal branding / personal reputation implications.
But, all twelve (12) principles focus on individually identifying and framing opportunity (and having the collective or individual courage to pursue it).
We All Have the Opportunity to Differentiate Ourselves and Lead. CTRL ALT Delete's resounding themes are to:
Take the Initiative
Take Intelligent Risks (i.e., Embrace the Squiggle)
Differentiate Yourself (because the opportunities are highest in THIS era)
Invest in Yourself and Buy CTRL ALT Delete. Here are four (4) important questions Mitch Joel asks about building competitive advantages to reboot our organizations and individual careers:
How Are We Building Direct Relationships with Our Customers, Fans, and Connections?
Creating a Unique Competitive Advantage. Direct relationships as a competitive advantage (versus price) is best described by these CTRL ALT Delete quotes (page 11) on how Apple executes its retail strategy:
The solution for Apple was to create a "cradle to the grave" business model where the customer is–at every touch point–directly speaking with Apple's brand. A true, direct relationship–in every sense of the word. Apple could not win on price (their computers and other devices are usually much more expensive than their competition's), so they had to win by being there for the consumer and by making these consumers a part of a more complete brand ecosystem.
At the time that Apple first launched retail stores in 2001, the common practices among retailers was to cram each nook and cranny of space with merchandise to maximize the sales per square foot. Sadly most retailers (and businesses) still hold on to the traditional thinking. For Apple, it was less about every square foot of retail space and much more about evey square inch of the direct relationship. Apple didn't start in the retail business to compete with other consumer electronics stores; they went into retail for the direct relationship with their customers. Apple's attitude was: "Why give that power to Best Buy or anyone else?"
"My dad used to always to say that he could teach anything but he couldn't teach how to feel. That's the hardest part when you have 11,000 people: How do you teach them how we feel?"
"The thing is, I don't want to be soldwhen I walk into a store to be welcomed. The job is tobe a brilliant brand ambasador. Everyone is welcome. Don't be judgmental whatsoever."
"Don't sell! NO! Because that is a turnoff."
Converse Directly With Your Connections and Followers. Don't just tweet out links and "like" stuff. Mitch's observations about building direct relationships highly applies to our personal social network connections. For example, participating in Twitter by sharing links your followers find helpful is a starting point for establishing authority and reputation.
But, if you want to "own and nurture" a long-term direct relationship, you have to directly converse with your followers. Mitch talks in depth about this concept throughout the book. These types of direct conversations are powerful and solidify lifelong loyalty and relationships:
How are You Building Competitive Advantage in a One-Screen World?
The entire chapter describes how consumers operate in a mobile, one-screen world. The only screen consumers care about is "the one currently staring them in the face."
Mitch further makes a compelling argument:The most important consumer screen resides on our smartphones.
Here are Mitch's thoughts on Twitter and the one-screen world (from page 99 of CTRL ALT Delete):
"Twitter's metoric rise and continued success have less to do with how many followers Lady Gaga has and much more to do with the fact that it was the first-ever online social network that worked better on mobile than it does on the Web. The sheer simplicity of those 140 characters of tweets makes it that much more workable and easy for consumers. Twitter's focus (from day one) was on connecting people as they were on the go. To this day, everything that Twitter does — from acquisitions to business strategy — is driven by a one-screen-world philosophy."
How are We Differentiating Ourselves as Critical Thinkers?
A Personal Blog = Personal Competitive Advantage. The Internet affords anyone with a laptop and broadband access an opportunity to stand out. But, we often allow ourselves to be defined by our current job titles and bullet points on our resumes. That's a mistake.
Mitch thinks strategically and critically. In a social media age, when most tweets or Facebook status updates provide diminishing returns on our attention, the opportunity to differentiate ourselves as entrepreneurial, credible, forward-looking strategic, critical thinkers has never been higher.
3. Making it easy for a potential employer / great connection to find you (e.g., SEO benefits)
4. Giving you practice in an important and portable business skill set — writing
5. Proving you're technology and Internet savvy
6. Informing people first-hand how you're driven to learn new skills
Isn't Blogging Supposed to be Dead? Hardly. As Mitch points out in the section, "Your Life in Startup Mode," a personal blog describes important aspects about ourselves that a resume fails to represent:
(page 227) "You're writing to exercise your critical thinking skills."
(page 225) "But for the purpose of this book, I'll define a blog as an online journal of your work. The spirit of the blog is to create a living and breathing resume and portfolio of how you think and work."
(page 224) "I still believe that a blog is a canvas that allows you to think, share, and connect with an audience."
(page 228) "Because if you care enough to blog, it means that you have something to say. If you have something to say and you're blogging it, it means that you want to share and connect.Ultimately, the world needs more people like that."
What is the Legacy and the Value You are Ultimately Delivering and Leaving?
Pages 190 and 193 fromThe Marketing of Youexplain the ultimate goal for connecting (online or face-to-face):
(page 190) "There's nothing wrong with asking for help, but you will always see a more positive result if you start by delivering value first—by being valuable to others before asking them for favors. Give abundantly and be helpful."
(page 193) "True influence comes from connecting to individuals, nurturing those relationships, adding real value to other people's lives, and doing anything and everything to serve them, so that when the time comes for you to make a request, there is someone there to lend a hand. Worry less about how many people you are connected to, and worry a whole lot more about who you are connected to—who they are and what you are doing to value and honor them(in their spaces)."
That sounds like a great philosophy towards achieving professional and personal fulfillment.
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"Topsy is an interesting acquisition for Apple because unlike its past purchases of startups, such as HopStop and Locationary, there isn't a clear product application."
"With Topsy, the purpose is less clear. The Journal posits that it could be useful for iTunes Radio — a product that already has direct integration with Twitter Music — or its flailing iAd product. Still, the purpose of acquiring an analytics firm that is so focused on one specific social network is, in a word, odd."
"Given that Apple is a Twitter partner already, and hosts login and posting features for the social network on its iOS and OS X platforms, this seems like a confusing deal if all that it's after is the Twitter data firehose. It seems more likely that Topsy has technology or engineers (read: acqui-hire) that can parse trends in a way that Apple wants to incorporate into one of its products."
"If I had to hazard a guess, this might be related to Apple building out the relevancy engine of its App and iTunes Stores.Adding social signals to the search algorithms of its stores could help to improve the relevance of search results and help Apple surface apps that are hotter and more interesting to users. Tracking app trends across social networks would allow them to fine tune categories and collections of apps, and surface apps that are gaining steam more quickly."
My Take: Apple Wants to Know WHAT We're Thinking WHEN We're Thinking AND WHERE We're Thinking
Apple Literally Wants to Get Inside Our Heads. Their strategy doesn't just apply to selling more Apple stuff (e.g., apps, music, books, movies off of iTunes). In my opinion, they literally want to get in our heads about EVERYTHING.
"Today the Holy Grail is to deliver the right message at the right time in the right place. Of course, that's easier said than done–and breaking through the glut and getting a message to a consumer who is receptive is nothing less than daunting. Nevertheless, the tools and techniques exist to migrate to a real-time framework. "In the past, marketers had to conduct a massive amount of research to understand consumers and behavior," Vivaldi's Joachimsthaler said. 'It's now more about developing methods that allow consumers to draw a map to their doors. It's critical to capture their footprint.' "
But, Why Does Apple Want Twitter Consumer Information?
The entire chapter describes how consumers operate in a one-screen world environment. The only screen consumers care about is "the one currently staring them in the face."
Mitch further makes a compelling argument: The most important consumer screen resides on their smartphones.
Here are Mitch's thoughts on Twitter and the one-screen world (from page 99 of CTRL ALT Delete):
"Twitter's metoric rise and continued success have less to do with how many followers Lady Gaga has and much more to do with the fact that it was the first-ever online social network that worked better on mobile than it does on the Web. The sheer simplicity of those 140 characters of tweets makes it that much more workable and easy for consumers. Twitter's focus (from day one) was on connecting people as they were on the go. To this day, everything that Twitter does — from acquisitions to business strategy — is driven by a one-screen-world philosophy."
Your Turn
You May Not Agree With Me. What do you think about Apple acquiring Topsy? Does the deal make sense? Maybe, it still seems odd?
Either way, please comment with your thoughts. I'd love to hear from you.
I think Carr's great article signals something bigger. I think Apple's hiring of Angela Ahrendts signals Apple's return to the values of what made it an iconic company.
Hire and Train Brand Ambassdors "Who Know How to Feel" (Versus Salespeople Who Know How to Sell)
"My dad used to always to say that he could teach anything but he couldn't teach how to feel. That's the hardest part when you have 11,000 people: How do you teach them how we feel?"
"The thing is, I don't want to be sold when I walk into a store to be welcomed. The job is to be a brilliant brand ambasador. Everyone is welcome. Don't be judgmental whatsoever."
Exercising the other muscles. That's a different story. But, I think that's a little more manageable now that my 2-year old daughter finally sleeps throught the night …
It Comes Back to Shared Values. It Comes Back to How Did Someone or Something Make You Feel.
Who are the people, the organizations, the heroes, and the experiences that you cherish most in your life? For me, it's the ones who share my values. Those are the people, the organizations, and the experiences that have made the most lasting and positive impression on me.
I'm Excited About Apple Again. After watching these videos, I'm excited about Apple's future. I now believe they're focusing on making us feel the way we all individually felt when we first fell in love with Apple.
You Know Who Angela Ahrendts Reminds Me Of in Those Interviews? This Guy.
Your Turn
Please let me know if you agree or disagree with my thoughts in the comments. I would love to hear from you. I’m here to read, listen, and learn from YOUR PERSPECTIVE. Comments are open. So let’er rip!
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The new Google+ tv commercials are all-of-the-above.
Looks Familiar Doesn't It? And, it's not coincidental how these Google+ commercials resemble the "show us something" marketing philosophy of another successful Silicon Valley company:
The article provides several insights on how Apple, Amazon, Facebook, and Google, compete in numerous industries.
Plus, there are a number of great facts and statistics about each company. If you’re looking for an article packed with facts and figures about these companies, read on …
Here are some favorites:
1. 49 Days Before Killing H-P's TouchPad. H-P’s foray into the tablet market with its TouchPad lasted only 49 days.
2. $100 Billion in Revenues by 2015. When Amazon doubled in size from 2008 to 2010, it hit $34 billion in annual revenue. Analysts expect Amazon to achieve $100 billion in annual revenue by 2015, faster than any company ever.
3. 17,000 Motorola Mobility Patents. Google acquired Motorola Mobility for $12.5 billion (along with Motorola Mobility’s 17,000 patents).
4. $30 Billion in Revenue. Google’s advertising business is on pace to earn $30 billion+ in 2011, almost double 2007’s revenue.
5. 250 Million Facebook Shares Daily. Facebook members share 250 million+ pictures a day.
6. 800 Million Facebook Members. Facebook has 800 million+ members (as of the article’s publication).
7. 11 Industries. Apple, Amazon, Facebook, and Google are disrupting eleven (11) diverse industries (and compete against each other in many of these industries):
Mobile
Communications
Advertising / Marketing
Local
Retail
Payments
Entertainment
Music
Gaming
Publishing / Media
Cloud
8. $1.5 Billion from the Cloud. Apple’s iCloud service is projected to generate $1.5 billion.
9. $28.57 Billion in One Quarter. Apple generated $28,571,000,000 or $28.57 billion in the third quarter of 2011 (nearly double the $15.7 billion it booked in third quarter 2010.)
10. $1.6 Billion in Advertising Revenue. Facebook’s ad revenue business for the first half of 2011: $1.6 billion (double the amount during the same period in 2010).
11. 400 Million Facebook Members Log-In Everyday. Facebook’s membership is now 800 million+ users. 400 million+ users log in every single day.
12. 2 Billion Facebook Likes or Comments. 2 billion Facebook posts a day are “liked” or “commented upon.”
13. Apple and Android Rule Smartphones. According to Nielsen, Google’s Android powers about 40% of smartphones; 28% run Apple’s iOS.
14. $368 in Profit Per Phone Versus $10 Per Year Per Device. But, Apple makes a $368 profit on each iPhone. Google, on the other hand, makes less than $10 annually per device for the ads it places on Android phones and tablets.
15. 28 Projects Dead. At the time of the Fast Company article’s publication, Larry Page (Google's CEO) killed 28 underperforming projects.
16. 30% Growth. Google’s traditional ad business is averaging about 30% growth in 2011.
17. 64% Market Share in US Search. Google commanded 12.5 billion of the 19.5 billion total searches in the US in August 2011 according to comScore. That’s a 64% market share in the US.
18. $70 Billion Markets (Domestic Advertising and Cable TV). Two (2) key markets Apple, Amazon, Facebook, and Google each want a piece of the $70 billion in domestic ad revenue AND $74 billion in cable-subscriber fees.
19. 6,000 Patents from Nortel. A coalition that included Apple and Microsoft spent $4.5 billion to outbid Google for 6,000 mobile-related patents owned by Nortel.
20. 2,000 Patents from IBM. Google paid an undisclosed amount to purchase 2,000 patents from IBM.
21. 21 Years for Amazon Versus 34 Years for Wal Mart. Analysts predict Amazon will hit $100 billion in revenue by 2015. This achievement will result 21 years after the Jeff Bezos founded the company. In contrast, it took Walmart 34 years to achieve this benchmark.
22. Amazon Prime Means $900 Per Year Versus $400 Per Year. Amazon Prime customers spend an average of $900 per year on the Amazon site. In the year before a typical Amazon customer joins Amazon Prime, he/she spends $400 per year. Growth in the Amazon Prime customer segment is 50%+ annually.
23. Will $24 Billion Grow to $200 Billion? Facebook and Google directly compete in the $24 billion online display advertising business. Google believes this market will be a $200 billion per year market in the next few years.
Note: I added numbers 21 thru 23 a few days after I originally published this post.
Is It the Design and Marketing Icon Who I’ll Miss?
No. Several excellent articles talked about Mr. Jobs many accomplishments. I’ve respected and admired the innovative products Apple created under his leadership. Plus, he successfully lead and revived Apple twice (after being forced out the first time).
And, his ability to successfully lead Apple while dealing with personal illness is unbelievable. His professional and personal resiliency are remarkable.
Here are my favorite articles highlighting Mr. Jobs’ professional career:
“Later, I asked him why he had seemed happier with the boy than with the boy than with the two famous artists. His answer seemed unrehearsed to me: Older people sit down and ask, What is it? but the boy asks, What can I do with it?”
Show Me. These videos for “If You Don’t Have an IPhone” or “Learn” are classic examples “what can it do”:
“It’s in Apple’s DNA that technology alone is not enough. It’s technology married with liberal arts, married with the humanities, that yields the results that make our hearts sing. He illustrated it with the image of a street sign at an imagined intersection between Technology and the Liberal Arts. He meant it as a description of the kind of thinking – multidisplinary, sensitive to human needs and potential – that created the products. But it also describes the broader social impact of his company. Before Apple, that intersection was largely deserted. Today it is a virtual Times Square.”
“It isn’t just that he made computers cool or put them in pretty boxes. It’s that he put those computers in new conceptual boxes. A machine originally designed for processing equations and building bombs turned out to have a wonderful hidden potential: for song, laughter, poetry, community, family.”
I'm a Frustrated Artist. All my life, I always envied my friends / classmates with natural artistic ability. The painters, architects, writers, photographers, cartoonists, etc. who created something from nothing. They created beautiful art.
And, I always wished I could do that.
Blogging Became My Personal Art. Blogging fuels my creativity unlike any other hobby or passion. And, if it weren’t for Steve Jobs’ and Apple’s influence on other companies to make technology easy to use and learn, I probably would have never pursued it.
Conclusion
I Wrote This Post With a PC. The computer I’m using to write this post is my personal PC (a laptop from the HP Pavilion line). I’ve used it for the past six (6) years. It runs Windows 7, but it still seems slow (especially when resuming from sleeping). It’s an improvement over Vista, but all the things my wife loves about her MacBook (i.e., instant on, easily connecting to a Wi-Fi network, using a touchpad instead of a mouse) aren’t matched by PCs.
For example, I spent an hour Friday evening finally getting my 10 year-old goddaughter’s new Dell Inspirion laptop to connect to our wireless network. My wife kept telling me to let it go, but I didn’t want to disappoint my goddaughter. She wanted to show me how good she was in navigating the Web (so I kept at it till I finally succeeded).
Maybe It’s Time to Go MacBook Pro. I love and lust for Apple’s products. I swear by my iPod and iPhone. And, my wife swears by her MacBook. My seven-year-old daughter creates her own videos with my wife’s MacBook.
It’s probably because they learned what Macs can do. And, I haven’t. Yet.
Please let me know if you agree or disagree with my thoughts in the comments. I would love to hear from you. I’m here to read, listen, and learn from YOUR PERSPECTIVE. Comments are open. So let’er rip!
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