Social Media Expertise, Part 5: Three Qualities of a Great LinkedIn Answer

LinkedIn Pen

I want to thank Social Media ReInvention Blog Community members for poking around the content in this five-post blog series (sorry if that sounded like an Academy Awards acceptance speech).  

Google Analytics and Feedburner show this series generated noticeable traffic.  Thank you for stopping by — it means a lot to me!

3 Qualities of a Great LinkedIn Answer

I participated in answering the following question on LinkedIn Answers: What Would Be Your Suggestions for a New Joinee of LinkedIn.  Take a look at the first two replies.  Both answers share the following qualities of a helpful and thoughtful response: 

1. Be Helpful. Be Nice.  The conversational tone you choose to take is extremely important.  Your tone is just as important as your answer's substance.  I've participated in answering a number of LinkedIn questions.  And, some of the submitted responses I've seen are self-serving, flippant, and condescending (sometimes bordering on mean-spirited).

That unfortunate behavior is why I think LinkedIn Answers is an often underlooked / undervalued LinkedIn asset.  People are afraid to pose questions because they're scared someone will "call them out."

Don't be one of those people who takes a know-it-all tone.  Be Exceptional. Be Helpful. Be Nice.

2. High Level of Detail.  Both responses share concrete details and examples driving specific actions.  These substantive answers are the exception (not the norm) in most LinkedIn Q&A forums.

3. Share Links and Additional Resources to Support Your Answer.  Whenever possible, provide links to articles, blog posts, Slideshare content, press releases, etc. to support your point-of-view.  Providing additional content reinforces how you're trying to share knowledge (not just your own).  And, that attitude lends more credibility to your response.


6 Benefits of Submitting Great LinkedIn Answers

1. Increasing Your Personal Credibility, Authority, and Visibility. LinkedIn Answers is a great place to start to increase your online visibility and authority in a specific industry or subject. Make it a personal goal to follow through on a daily or weekly basis to answer questions in your chosen categories. 

2. Earning Expertise and Trust Via Best Answer Designations.  LinkedIn Answers is a great example of gamification.  LinkedIn members posing questions have the option to award Best Answer Designations.  Best Answers are social proof personified.  

And, Best Answers designations differentiate your profile from LinkedIn's 150 million+ member profiles! 


LinkedIn Best Answers Badge 1

LinkedIn Best Answers Badge 2

3. Gaining New Social Media Followers (i.e., Blog Subsribers, Twitter Followers, etc.).  When you answer a LinkedIn question, you share personal insights and knowledge.   Crafting and submitting thoughtful LinkedIn Answers (without blatantly selling) is a proven inbound marketing tactic.  It's a classic social media example of giving to receive.

4. Earning a New LinkedIn Connection — Validation From The Person Asking a Question.  Why?  Because, you earn that person's individual trust.  A person posing questions on LinkedIn Answers will usually evaluate both your answer and your LinkedIn Profile (especially if he / she found your response helpful).  The quality of your answer determines if you receive an invite to join his / her network.

5.  Earning a New LinkedIn Connection — Validation From The People Who Answered the Same Question.  Why?  Awarding of a "Best Answer" promotes friendly competition among the respondents.  Remember, the answers are public to all LinkedIn members.  Therefore, the people who who answer questions on LinkedIn Answers are also evaluating both your answer and your LinkedIn Profile (especially if you are awarded the Best Answer). If you impressed one of the responders, you may also receive a LinkedIn invite from him / her.

6. BONUS: Your Answer May Get Published in a Major Online News Publication!  Marla Tabaka,  posed this question two (2) months ago in LinkedIn: How Do Others Successfully Get Your Attention on LinkedIn?  What Intices You to Accept an Invitation.

I and other LinkedIn Members submitted responses.  Marla published selected responses in her great Inc. Magazine article: How To Make Great Connections on LinkedIn.  I'm honored she selected and published my response in her article. 

When you have a chance, check out more of Marla's great content in Inc. Magazine. She personifies publishing helpful and valuable content.

Closing Thoughts

Help Others Because It's The Right Thing To Do.  I've read 41% of The Start-Up of You: Adapt to the Future, Invest in Yourself, and Transform Your Career by Reid Hoffman and Ben Casnocha.

The underlying theme of this great book is how / why we should help each other.  Why?  Because, it's the right thing to do.

That's what participating in the Internet is genuinely about.  It's about helping others.

Pay It Forward.  Answer someone's question and provide him / her the best guidance you can.  

 

 

Link to Photo Credit by Sheila Scarborough via flickr

 

Social Media Expertise, Part 2: Self-Publishing Content Versus Submitting a Resume

Stack of Paper

The Wall Street Journal Careers Section published the following articles on January 24th describing the challenges and sense of futility job candidates encounter when applying to a prospective employer:

Both articles highlight relevant trends in personal brand differentiation and demonstrating digital strategy / digital marketing expertise.  

Bottom Line.  Becoming an expert is one thing.  Demonstrating that expertise online to a potential client or employer is another.  Because, it doesn't matter if you're trying to earn a digital marketing or social media marketing position or another position in an unrelated industry.  

Either way, your online presence must be FINDABLE and HUGE.

Clients or Employers Conduct Online Due Diligence 

Is Your Online Presence Visible or Invisible?  Clients and employers use online search and social networks in hiring evaluations.  Key themes emphasized in both Wall Street Journal articles included:

  • How The Internet Reinforces a "Show-Me-What-You-Got" Mindset
  • Why Clients and Employers Want to Understand How You Think
  • Too Many Job Candidates / Self-Proclaimed Experts, So Little Time
  • How Employers / Clients are Using the Internet Evaluate Talents and Skills

Your Online Activity Represents How You Think.  Your resume does not.  The opening paragraphs of the No More Resumes, Say Some Firms article reinforce this growing notion especially among employers:

"Union Square Ventures recently posted an opening for an investment analyst.  Instead of asking for résumés, the New York venture-capital firm—which has invested in Twitter, Foursquare, Zynga and other technology companies—asked applicants to send links representing their "Web presence," such as a Twitter account or Tumblr blog. Applicants also had to submit short videos demonstrating their interest in the position."

"Union Square says its process nets better-quality candidates —especially for a venture-capital operation that invests heavily in the Internet and social-media—and the firm plans to use it going forward to fill analyst positions and other jobs."

"Companies are increasingly relying on social networks such as LinkedIn, video profiles and online quizzes to gauge candidates' suitability for a job. While most still request a résumé as part of the application package, some are bypassing the staid requirement altogether."

"A résumé doesn't provide much depth about a candidate, says Christina Cacioppo, an associate at Union Square Ventures who blogs about the hiring process on the company's website and was herself hired after she compiled a profile comprising her personal blog, Twitter feed, LinkedIn profile, and links to social-media sites Delicious and Dopplr, which showed places where she had traveled."

"We are most interested in what people are like, what they are like to work with, how they think," she says."

 
Rage Against the Machine

A Two-Front War: Other Candidates and the Company's Online Applicant Tracking System.  The accompanying WSJ video shares why optimizing a resume for keywords is vital.  Your resume can be unfairly weeded out by a machine's keyword algorithm (even with internal referrals). 



 

 

Show Clients and Employers Differentiating Content 

Show Me, Don't Tell Me.  This excerpt from Adam Singer's September 2011 blog post, How to Start a Career in Social Media, bears repeating.  The excerpt validates the WSJ article Union Square Ventures example (direct quote from Adam's blog):

"A friend of mine Eric Friedman tells the tale of his job interview with renowned VC firm Union Square Ventures in New York. During a pivotal second round interview Eric sat down with one of the partners, Brad Burnham and presented his resume. Brad told Eric to hang on to it as he just wanted to chat. When Eric pressed him as to why, Brad responded with something remarkable which went like this: “You can work really hard on crafting a well written, organized, resume with bullet points of accomplishments – but you can’t fake 500 blog posts.” On the web, it’s “show me, don’t tell me.”


Courage, Creativity, and Dedication Produce Differentiating Content.  David Meerman Scott wrote this great blog post titled, Courage.   He states the hardest part is starting:
 

"The tough part is the courage both to begin and to sustain the content creation effort.'
 

Do The Work.  Publishing great content lurks inside all of us.  Here are some examples David suggests pursuing:

  1. Writing (i.e., a blog, eBooks)
  2. Doing Videos (i.e., how-two, reviews)
  3. Shooting Photos
  4. Creating Infographics (i.e., visualizing data)
  5. Speaking


Conclusion

Start It and Ship It.  In 2012, I'm focusing on additional writing not only via this blog but also through creating and publishing a promotional eBook.

It's time to start.  I've mapped out enough ideas.  

And, I have to have the courage to see what happens.

Additional 2012 calls-to-action for execution and experimentation:

  • Publishing mindmaps about how I approach a problem / story
  • Shooting and publishing videos (as part of my book reviews in this blog and in my Amazon book reviews)
  • Networking with social media thought leaders by meeting them face-to-face

Becoming a Thought Leader Requires Courage.  You can't hope someone picks you.  You have to pick yourself.  But, self-proclamations aren't enough.  You have to do the work to back up that claim.  

Therefore, achieving this goal requires more effort.  And, I'm reminding myself to focus on one thing at time.  

Because, starting is everything.

Your Turn.  How are you going to show your expertise / your art to a potential employer or client?  How are you going to differentiate yourself among the masses?

Please share your thoughts in the comments.  And, I hope you'll return next week for Part 3.

Thank You.

 

Link to Photo Credit by striatic Via flickr