This post contains self-promotion. But, please stay to share in the great news at Social Media ReInvention.
When good things happen, it’s important to reflect and express gratitude.
The Social Media ReInvention Community continues earning important news media mentions and credibility you generously support it. Thank YOU for investing your time in our growing community and sharing my work with your family, friends, and colleagues.
I can’t thank you enough. May your respective 2015’s be filled with many blessings for you and your families 🙂 (more…)
I’m publicly taking and publishing the required exercises in Seth Godin’s Professional Freelancer Course on Udemy. The required exercises force you to ask: “Am I Taking This Path for The Right Reasons.”
I love reading books. They’re my secret weapon for accessing critical thinking. Here’s a short listing of my favorite books / authors who inspired me and exhausted my Kindle in 2014 (by the author’s last name in alphabetical order). Note: Some of these titles are pre-2014.
Seth calls out our schadenreude, spectator sport culture, and it’s power in curbing intelligent risk taking (except in Silicon Valley). When It’s Your Turn is an in-your-face, call-to-arms, entrepreneurship manifesto. The battle cry rallies around showing up everyday, to create and ship our art. Now’s the time to revel in that uncomfortable place of “this may or may not work.”
I’m moving into a new career as an entrepreneur in an early stage startup, That’s a scary leap after corporate life. But, those simultaneous feelings and fear are the right place to be:
I’m late in reading this classic marketing book. I hope to meet Seth, shake his hand, and talk marketing strategy. That requires fluency in Ideavirus terminology (i.e., sneezers – both promiscuous and powerful, the hive, persistence — not the one related to effort, vector, vacuum, amplifier, smoothness, etc.).
Technical prowess and technical insight aren’t enough. Creative storytelling and written communication carry equal weight (direct quote from Everybody Writes, page eight):
What’s harder is to find a book that functions for marketers as part writing and story guide, part instructional manual on the ground rules of ethical publishing, and part straight talk on some muscle-building writing processes and habits.
What’s also hard to find is a book that distills some helpful ideas about the craft of content simply and (I hope) memorably, framed for the marketer and businessperson, as opposed to say, the novelist or essayist or journalist.
I wrote this book because I couldn’t find what I wanted—part writing guide, part handbook on the rules of good sportsmanship in content marketing, and all-around reliable desk companion for anyone creating or directing content on behalf of brands.
Everybody Writes teaches disciplined practice to elevate and sustain our writing skills. Ann’s book reads like cozy conversation with her while enjoying a great cup of coffee or a couple of frosty Sam Adams beers (keep in mind, she’s a Bostonian).
Ann poured her heart and soul into this work (or as she says “gave birth to a Volkswagen”). I guarantee you’ll benefit from her knowledge, talent, and heart.
If Tribes is the strategic and conceptual framework for digital leadership, Platform is the tactical roadmap for its successful execution. Creating and managing a personal brand is imperative in a crowded marketplace and recovering economy. Michael’s book unpacks the why’s and how’s of building a digital platform — i.e., the collective fans who subscribe to and follow your blog, email newsletter, podcast, Twitter feed, etc.
He explains step-by-step how he built his influential online presence and to power his career as a publisher, educator, and public speaker.
Art takes many forms (e.g., words, pictures, spreadsheets, presentations, sculptures, music, photographs, process diagrams, or anything we create with pride). These remarkable books capture Austin Kleon‘s philosophies and experiences on creating and promoting art. These fun, short reads answer two common questions among artists, writers, entrepreneurs, or marketers:
Question 1: How Do I Create My Art? Answer: Steal Like an Artist
Question 2: How Do I Promote My Art? Answer: Show Your Work
Austin’s writing and storytelling teach “how to get out of your own way.” Yes, creativity and innovation are messy. They’re hard and time-consuming. Manage those frustrations / fears so you focus on creating and shipping. Struggle produces. Struggle inspires. Steal. Show. Repeat.
Thank goodness that’s exactly what Judy teaches! Her book will change my life. Invest in yourself by buying and studying How to Be a Power Connector. It will change your life too.
Traction delivers a clear, how-to method supported by real-world, actionable insights. Gabriel‘s and Justin‘s interviews and case studies describe the successful execution of Traction’s Bulls Eye Methodology. Bulls Eye focuses on the second most important aspect of an early stage startup’s life cycle:
Critical Success Factor Number 1: Create, release, test, iterate, your product or service (hopefully, a good one solving a current problem)
Critical Success Factor Number 2: Get customers by experimenting / testing, measuring, and ultimately focusing on one customer acquisition tactic
Critical Success Factor Number 3: Max out the customer acquisition in CSF Number 2 and repeat Bulls Eye to find another customer acquisition tactic
Please share in the comments the digital marketing and entrepreneurship business books you read in 2014. What did you love about them? How did they inspire you?
I’m here to learn from YOUR PERSPECTIVE. Comments are open. Let’er rip!
The New Rules of Sales & Service by David Meerman Scott
"Sooner or later the world will be interested in your area of expertise." —David Meerman Scott from The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business.
But, will YOU (companies or individuals) be able to deliver YOUR expertise at PRECISELY the RIGHT time when the customer needs it?
That's just one of several game-changing concepts David Meerman Scott describes in hs latest book.
BOTTOM LINE: Buy and study it. The New Rules of Sales and Service (NRSS) ROCKS!! It's destined to become another Meerman Scott classic.
Social Media ReInvention Community Members know I'm a huge fan and student of David's teachings.
I own and constantly refer to these classic books:
The New Rules of Marketing & PR: How to Use Social Media, Online Video, Mobile Applications, Blogs, News Releases, and Viral Marketing to Reach Buyers Directly
Marketing Lessons from the Grateful Dead: What Every Business Can Learn from the Most Iconic Band in History
As soon as I learned about this book, I pre-ordered the NRSS hardcover and Kindle versions. My review is based on an advance, draft copy of The New Rules of Sales and Service on which I'm basing this review.
A Rebel with a Cause
The New Rules of Sales and Service is written in David's trademark style: challenging marketing strategy's status quo (with a rebel's heart). His thoughtful, entertaining, and case study-rich content applies to Fortune 100, small businesses, and individuals who genuinely desire to competitively differentiate themselves.
Game Changing Rules in Selling and Customer Service
Among the game changing arguments David makes in numerous case studies (~10 per chapter) is how marketing, sales, and service can no longer exist in functional silos. Every employee is (and should be) accountable for marketing, selling, and servicing new and existing customers because the social tools are available online to everyone.
The New Rules of Sales and Service extend beyond it's a "cross-functional" thing. It's now an "all-hands-on-deck" thing.
Executing and sustaining an NRSS-driven culture requires top-down, CEO-driven leadership. Successful New Rules of Sales and Service practitioners instill a participative and trusting company culture. These leaders enable all employees to capitalize in social, one-to-one, real-time, customer communications throughout the entire buying process. David interviewed company leaders who trust and expect their team members (regardless of departmental function) to:
1. Acquire NEW customers and MAINTAIN existing customer relationships using social tools in real-time interactions (e.g., concepts of AGILE selling and real-time speed & engagement; Case Study: Avaya)
2. Contribute and share valuable content to educate and inform customers in the pre- and post-sale process AT THE PRECISE TIME THE CUSTOMER NEEDS IT (e.g., CONTEXTUAL & consultative selling vs. hard-selling tactics; Case Study: Kendall PRess)
3. Collect and analyze real-time customer data to support real-time content delivery, service actions, and sales interactions (e.g., salesperson comes in later in buying process OR no salesperson; Case Study:GadCAD)
4. Convey stories about the company's products / services aligning with the customer's view of themselves (e.g., buyer persona research, newsjacking; Case Study: MultiCare Health Systems)
That opportunistic mindset drives competitive differentiation at both a tactical and strategic level.
By the way, David's research confirms blogging is far from dead. Long form content may be the best social tool in authentically demonstrating one company's "truth" to a competitor's public relations "spin."
Closing Thoughts
Will more and future leaders trust their teams and David's rich teachings in NRSS? Time will tell. But, why wait? Gain the upper hand by buying and studying David's work. The hardcover book officially ships today, September 2nd.
Bonus #3: (STILL A WORK IN PROGRESS) Mind Maps of Chapters 1-7. The goal is to have the remaining Chapters 8-10 completed by the end of next weekend. I'm still experimenting w/ the XMind Mind Mapping Software to make the maps easier to read in slide show mode.
Please be patient, and I'll update this post as quickly as I can. Here's what they look like so far (I know I can't read'em either):
A second straight quarter of increased user growth: 16 million new users
Revenue doubled to $312 million (driven by mobile use and mobile ad consumption)
Mobile advertising accounts for 81% of total ad revenues
The stock price spiked 29% in after hours trading
271 million monthly active users
How Twitter’s Investor Relations Team (@TwitterIR) framed these positive results is worth studying. Their critical and judgmental audience includes (but is not limited to):
Wall Street Analysts
Technology Journalists / Bloggers
Mutual Funds Managers
Silicon Valley Competitors
Individual Investors
Writing and storytelling skills are important in the financial and investment community. Investor Relations Teams are tasked with building credibility, trust, and transparency. The ability to convey confidence with a compelling and memorable story (particularly when financial performance suffers) makes or breaks organizations.
Real-time, Internet speed and scope, play a crucial role in addressing public scrutiny. Here are three (3) writing and storytelling tips I learned from the Twitter Investor Relations Team.
And, it maximized this competitive advantage during the July 29th earnings call. Topsy analysis shows @TwitterIR‘s (Twitter’s Investor Relations Team) published 23 real-time tweets supporting the earnings presentation.
Topsy Query for @TwitterIR July 29 Tweets
Tip 2. Be Simple and Concise
Communicating financial analyses (or other complex information) into simple, bite-size messages isn’t easy. Twitter’s Investor Relations Team addresses this challenge head-on knowing they have to frame a memorable, compelling story in “pulses” of 140 characters or less. I’m sure their rehearsals resulted in multiple iterations of tweets to constantly refine and simplify the gameday message.
According to Topsy, here’s the top tweet during the July 29th call …
Topsy Twitter IR Top Tweet
Topsy Top Twitter IR Tweet
… and it clocks in at 136 characters (with spaces).
Tip 3. Draw Pictures for Key Messages
Twitter’s Steady, Consistent Positive Revenue Growth. Note: I drew the red arrow.
As an individual Twitter investor, I appreciate and respect the Investor Relations Team sharing key metrics like quarterly revenue, EBITDA, and net income. But, the tweet has too much math for my simple brain.
The hyperlink and chart are vital. They impart two (2) positive impressions:
“We know you want more details. Here’s where you can find/analyze the details.”
CTRL ALT Delete Is a Gift on 21st Century Career Leadership and Opportunity Management. Mitch frames and delivers his compelling arguments in two (2) sections:
1. Reboot: Business – The 5 Massive Movements
2. Reboot: You – The 7 Triggers
Yes, his book describes corporate and marketing strategy opportunities impacting organizations (big or small). Yes, his book contains important personal branding / personal reputation implications.
But, all twelve (12) principles focus on individually identifying and framing opportunity (and having the collective or individual courage to pursue it).
We All Have the Opportunity to Differentiate Ourselves and Lead. CTRL ALT Delete's resounding themes are to:
Take the Initiative
Take Intelligent Risks (i.e., Embrace the Squiggle)
Differentiate Yourself (because the opportunities are highest in THIS era)
Invest in Yourself and Buy CTRL ALT Delete. Here are four (4) important questions Mitch Joel asks about building competitive advantages to reboot our organizations and individual careers:
How Are We Building Direct Relationships with Our Customers, Fans, and Connections?
Creating a Unique Competitive Advantage. Direct relationships as a competitive advantage (versus price) is best described by these CTRL ALT Delete quotes (page 11) on how Apple executes its retail strategy:
The solution for Apple was to create a "cradle to the grave" business model where the customer is–at every touch point–directly speaking with Apple's brand. A true, direct relationship–in every sense of the word. Apple could not win on price (their computers and other devices are usually much more expensive than their competition's), so they had to win by being there for the consumer and by making these consumers a part of a more complete brand ecosystem.
At the time that Apple first launched retail stores in 2001, the common practices among retailers was to cram each nook and cranny of space with merchandise to maximize the sales per square foot. Sadly most retailers (and businesses) still hold on to the traditional thinking. For Apple, it was less about every square foot of retail space and much more about evey square inch of the direct relationship. Apple didn't start in the retail business to compete with other consumer electronics stores; they went into retail for the direct relationship with their customers. Apple's attitude was: "Why give that power to Best Buy or anyone else?"
"My dad used to always to say that he could teach anything but he couldn't teach how to feel. That's the hardest part when you have 11,000 people: How do you teach them how we feel?"
"The thing is, I don't want to be soldwhen I walk into a store to be welcomed. The job is tobe a brilliant brand ambasador. Everyone is welcome. Don't be judgmental whatsoever."
"Don't sell! NO! Because that is a turnoff."
Converse Directly With Your Connections and Followers. Don't just tweet out links and "like" stuff. Mitch's observations about building direct relationships highly applies to our personal social network connections. For example, participating in Twitter by sharing links your followers find helpful is a starting point for establishing authority and reputation.
But, if you want to "own and nurture" a long-term direct relationship, you have to directly converse with your followers. Mitch talks in depth about this concept throughout the book. These types of direct conversations are powerful and solidify lifelong loyalty and relationships:
How are You Building Competitive Advantage in a One-Screen World?
The entire chapter describes how consumers operate in a mobile, one-screen world. The only screen consumers care about is "the one currently staring them in the face."
Mitch further makes a compelling argument:The most important consumer screen resides on our smartphones.
Here are Mitch's thoughts on Twitter and the one-screen world (from page 99 of CTRL ALT Delete):
"Twitter's metoric rise and continued success have less to do with how many followers Lady Gaga has and much more to do with the fact that it was the first-ever online social network that worked better on mobile than it does on the Web. The sheer simplicity of those 140 characters of tweets makes it that much more workable and easy for consumers. Twitter's focus (from day one) was on connecting people as they were on the go. To this day, everything that Twitter does — from acquisitions to business strategy — is driven by a one-screen-world philosophy."
How are We Differentiating Ourselves as Critical Thinkers?
A Personal Blog = Personal Competitive Advantage. The Internet affords anyone with a laptop and broadband access an opportunity to stand out. But, we often allow ourselves to be defined by our current job titles and bullet points on our resumes. That's a mistake.
Mitch thinks strategically and critically. In a social media age, when most tweets or Facebook status updates provide diminishing returns on our attention, the opportunity to differentiate ourselves as entrepreneurial, credible, forward-looking strategic, critical thinkers has never been higher.
3. Making it easy for a potential employer / great connection to find you (e.g., SEO benefits)
4. Giving you practice in an important and portable business skill set — writing
5. Proving you're technology and Internet savvy
6. Informing people first-hand how you're driven to learn new skills
Isn't Blogging Supposed to be Dead? Hardly. As Mitch points out in the section, "Your Life in Startup Mode," a personal blog describes important aspects about ourselves that a resume fails to represent:
(page 227) "You're writing to exercise your critical thinking skills."
(page 225) "But for the purpose of this book, I'll define a blog as an online journal of your work. The spirit of the blog is to create a living and breathing resume and portfolio of how you think and work."
(page 224) "I still believe that a blog is a canvas that allows you to think, share, and connect with an audience."
(page 228) "Because if you care enough to blog, it means that you have something to say. If you have something to say and you're blogging it, it means that you want to share and connect.Ultimately, the world needs more people like that."
What is the Legacy and the Value You are Ultimately Delivering and Leaving?
Pages 190 and 193 fromThe Marketing of Youexplain the ultimate goal for connecting (online or face-to-face):
(page 190) "There's nothing wrong with asking for help, but you will always see a more positive result if you start by delivering value first—by being valuable to others before asking them for favors. Give abundantly and be helpful."
(page 193) "True influence comes from connecting to individuals, nurturing those relationships, adding real value to other people's lives, and doing anything and everything to serve them, so that when the time comes for you to make a request, there is someone there to lend a hand. Worry less about how many people you are connected to, and worry a whole lot more about who you are connected to—who they are and what you are doing to value and honor them(in their spaces)."
That sounds like a great philosophy towards achieving professional and personal fulfillment.
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What Does Pixar Know About Simple, Compelling Storytelling that Most Marketers, Advertisers, and Brands Don't?
A Lot! But, Skype and Google are Damn Good Pixar Storytelling Students Based on Their Viral Reunion Videos. Skype and Google recently published these two (2) brilliant, moving, and emotional stories on their respective YouTube Channels:
Which Pixar Storytelling Rules Do You Recognize in the Skype and #googlereunion Videos?
Let's compare notes. I see:
Rule #1: You admire a character for trying more than for their successes.
Rule #2:You gotta keep in mind what's interesting to you as an audience, not what's fun to do as a writer. They can be very different.
Rule #4: Once upon a time there was ___. Every day, ___. One day, ___. Because of that, ___. Because of that, ___. Until finally, ___.
Rule #5:Simplify. Focus. Combine characters. Hop over detours. You'll feel like you're losing valuable stuff but it sets you free.
Rule #6:What is your character good at, comforatable with? Throw the polar opposite at them. Challenge them. How do they deal?
Rule #7: Come up with your ending before you figure out your middle. Seriously. Endings are hard. Get yours working up front.
Rule #13:Give your characters opinions. Passive/malleable might seem likeable as you write, but it's poison to the audience.
Rule #14: Why must you tell THIS story. What's the belief burning within you that your story feeds off of? That's the heart of it?
Rule #15: If you were your character, in this situation, how would you feel? Honesty leads credibility to unbelieveable situations.
Rule #16:What are the stakes? Give us reason to root for the character. What if they don't succeed, stack the odds agains.
Rule #21: You gotta identify with your situation/characters can't just write 'cool'? What would make YOU act that way?
Rule #22:What's the essence of your story? Most economical telling of it? If you know that, you can build out from there.
The Art of the Pitch: Simple and Economic Equals Competitive Advantage
I, Marketers, Advertisers and Brands Fail 95% of the Time on Simplicity. Rules #5 and #22 are highlighted for a reason because I believe "simple" is a MASSIVE Differentiator.
Listen to Mitch Joel and Peter Coughter's Conversation and Invest in Art of The Pitch. If you're in the business of selling ideas (as I am), your career depends on reading/studying The Art of the Pitch. I'd selfishly prefer others in the professional services industry don't read Peter's book.
Why? I want the competitive advantages he teaches all to myself.
Peter Mentions "Simple" or "Simplicity" in The Art of the Pitch Almost 30 times. Here are key quotes reinforcing the importance of "simple":
(page 133) "Simplicity is what we seek. In the visual as well as the oral expression of our ideas."
(page 157) "Your presentation should be so simple that you can boil it down to just a few sentences. And notice that I said simple, not simplistic."
(page 32) "The audience's ability to assimilate and retain information is limited. You're only going to be able to make two or three kepy points. So make them and make them memorable. You need to this in as simple, spare and elegant a way as possible."
"As my buddy Tim Washer and I espouse, the number-one rule for video is to Keep It Tight. In other words, respect the audience’s time, and don’t expect them to invest more than 60 to 90 seconds in your online video."
"But in the case of this particular video, the story of Sarah and Paige was so compelling that I sat through the whole three minutes of it."
"As you know, an Internet minute is like a dog year… so a 3-minute video is really seven times as long."
The filmakers captured the essence of that complex, historical context simply. Understanding the context of that history lesson is one of many reasons why we root for and identify with the #googlereunion characters.
"If we don't make you cry, we fail. It's about emotion,which is bizarre for a tech company."
Emotional Connection. If Skype and Google continue creating and publishing these compelling, simple stories, we'll watch them. These brands may even earn our long-term trust about the roles they play in our everyday lives.
Writing to summarize results and convey information
Writing to communicate ideas or explain informaton clearly
Incorporating information to develop strategic insights
57 Resources to Land that First Marketing Job
There's Hope, If You're Willing to Put in the Work. These various resources are categorized to aid recent college graduates who majored in marketing and communications (or current students majoring in these fields) during their full-time job search (or an internship search for current students).
These resources (along with resources from previous posts in this series) can give recent graduates ideas, strategies, and tactics providing a competitive advantage not only in the job search but also in developing several of the requisite skills and knowledge employers say recent graduates lack.
The categories are listed below with a make-shift table of contents:
Resource 1: Your Online Portfolio, Evan Kirsch and FolioMatch.com
Resources 2 – 9: Resources / Ideas from Tom Peters, Seth Godin, Mitch Joel, and David Meerman Scott
Resources 10 – 18: Career Success Ideas from Dan Schawbel for Young People and Millenials
Resources 19 – 20: Job Search 101
Resources 21 – 28: Interviewing 101 (and Beyond)
Resources 29 – 30: Using Twitter's Real-Time Capabilities to Power Your Job Search
Resources 31 – 46: 21st Century Marketing and Communications: Walk-the-Walk and Talk-the-Talk
Resources 47 – 49: LinkedIn
Resources 50 – 51: Preparing Your Resume
Resources 52 – 57: Inspiration on Demand
Resources 2 – 57 are in no particular ranking or order. I included numbers to track the number of items and subsequently group them with some logic.
Addressing Unmet Needs. FolioMatch.com fulfills HUGE unmet needs for young people who may have recently graduated, will graduate in Spring 2014, or are current college students seeking internship opportunities while in school:
Providing a living/breathing, on-demand online portfolio capturing all relevant projects, class assigments, internship deliverables / work products, accomplishments, awards, etc. throughout a college student's four-year college career
Making it easy to manage and deploy this online portfolio in a one-screen world
Devoting a career-focused, portfolio-centric, social network for a narrow audience (college students AND ambitious high school students)
From the Video."We started FolioMatch to be a one-stop resource for a student to keep track of all the projects they've completed over the years. Since then we have started sponsoring educational challenges so that we could help boost the content of students' portfolios."
Required Full Disclosure / Am I Receiving Any Money / Am I Receiving Any Equity / Am I an Advisory Board Member and other Boilerplate B.S. I Have to Write For Speaking So Highly of Evan and FolioMatch.com. I receive zero, nada, nothing, and any other cliche, etc. in financial compensation for talking up Evan and FolioMatch.com.
If you're a parent who's worried your son/daughter who graduates from college in Spring 2014 may face difficulty in this brutal job market (because the odds are he/she will), go to the FolioMatch.com site and register.
2.Tom Peters / Fast Company: The Brand Called YOU: This August 1997 article is the original classic highlighting the rising importance of personal branding. Mr. Peters was ahead of his time in publishing and describing these timeless career management principles.
Bonus.David Meerman Scott — Inbound Job Search: David published this video on December 2nd. He shares five (5) inspiring stories about people publishing creative and remarkable content to win dream jobs. One of the stories is how his daughter, Allison Meerman Scott, leveraged her personal blog to differentiate herself from thousands of outstanding Columbia University undergraduate applicants to win admission!
I do. And, even though he's 20 years younger, I believe his teachings apply to any age group or professional experience level. He's the epitome of entrepreneurial hustle
These Mashable articles do a great job in describing the basics AND the things to do to stand out. The common theme here is "put in the work." No magical formulas. Just get to work.
The common theme throughout these articles: Prepare. Prepare. Prepare. Do this and you'll eliminate 50% – 60% of your competition before walking in the room.
When it comes to real-time news and responsiveness, there's Twitter and then there's everybody else. Leverage its real-time capabilities to your advantage. Finding out about that open, entry-level position before other candidates is a competitive advantage.
You don't have to memorize vocabulary lists by rote. But, you have to credibly demonstrate your awareness of how marketing, communications, and public relations are constantly changing.
51. LinkedIn Labs Resume Builder: This handy app transforms your LinkedIn Profile into a PDF resume. Therefore, fill out your LinkedIn profile with as much detail as you can.
Inspiration On Demand
52. to 55. LinkedIn Influencers — My First Job Job Series: If you're getting down on yourself during the process, GO HERE IMMEDIATELY. Everyone had to start out somewhere. That includes some of the world's most influential movers & shakers in every industry.
My First Job. I started out as an unpaid, summer laboratory tech intern / dishwasher at The Washington University School of Medicine. Luckily for me, the department's head researcher paid me that fall because my boss said I was a good guy.
56. Jonathan Fields — The Good Life Project: Jonathan is an A-List entrepreneur and a person driven to help others succeed personally and professionally via entrepreneurship. His video interviews are inspiring.
57. Video: Best Day of My Life (Dog Version) by American Authors: Trust me, this video will make you feel soooooo good after watching it no matter how bad you feel. And, it's probably why American Authors are my new favorite band and why this song is now my all-time favorite.
Closing Thoughts
This is post five (and the final one) in a series to help new college graduates and current students land full-time jobs or internships.
If you're a college graduate looking for work, a concerned parent, a worried relative, or a current college student, please let me know in the comments if the content here helped (or if it didn't).
What should be kept on this list? What should be taken off? What resources did I miss? What should be added?
Please help me in continuously improving this page as a helpful resource to others.
I think Carr's great article signals something bigger. I think Apple's hiring of Angela Ahrendts signals Apple's return to the values of what made it an iconic company.
Hire and Train Brand Ambassdors "Who Know How to Feel" (Versus Salespeople Who Know How to Sell)
"My dad used to always to say that he could teach anything but he couldn't teach how to feel. That's the hardest part when you have 11,000 people: How do you teach them how we feel?"
"The thing is, I don't want to be sold when I walk into a store to be welcomed. The job is to be a brilliant brand ambasador. Everyone is welcome. Don't be judgmental whatsoever."
Exercising the other muscles. That's a different story. But, I think that's a little more manageable now that my 2-year old daughter finally sleeps throught the night …
It Comes Back to Shared Values. It Comes Back to How Did Someone or Something Make You Feel.
Who are the people, the organizations, the heroes, and the experiences that you cherish most in your life? For me, it's the ones who share my values. Those are the people, the organizations, and the experiences that have made the most lasting and positive impression on me.
I'm Excited About Apple Again. After watching these videos, I'm excited about Apple's future. I now believe they're focusing on making us feel the way we all individually felt when we first fell in love with Apple.
You Know Who Angela Ahrendts Reminds Me Of in Those Interviews? This Guy.
Your Turn
Please let me know if you agree or disagree with my thoughts in the comments. I would love to hear from you. I’m here to read, listen, and learn from YOUR PERSPECTIVE. Comments are open. So let’er rip!
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